Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Inventory controls
Accurate money handling
Team leadership
Training and development
Staff management
Positive and friendly
Computer literate
Strong interpersonal skills
Employee relations
Active listening skills
Money handling abilities
Goal-oriented
Customer expectations management
Upselling techniques
Quick learner
Key holder experience
Work History
02/2019 to 11/2019
Shift ManagerMoe's Southwest Grill – East Spartanburg, SC,
Kept employees operating productively and working on task to meet business and customer needs.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Trained back-up associates and led crew members in managing operations of storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
01/2018 to 02/2019
Morning PrepGem Plumbing – Walpole, MA,
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Ensured proper handling and preservation methods while packaging and storing food products.
Maintained composure and work quality while under stress.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Supported waitstaff and other team members in completing tasks.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Learned asks in order to provide skilled backup for diverse roles.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
03/2015 to 04/2018
Sheet Metal WorkerBoyer's 72 Degrees – City, STATE,
Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
Observed safety practices and procedures to maintain safe and clean working environment.
Located and marked pipe positions, hole passages and duct connections in walls and floors through [Action] and [Action].
Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
Removed [Type] and [Type] old equipment from customers' homes and cleaned up areas to prepare for new installations.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
Installed components to HVAC systems, such as expansions, discharge valves, air ducts, dampers and stokers.
Kept accurate records of work activities, time, materials, and faults on work orders.
Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
Communicated effectively with clients to identify problems and verify repairs corrected malfunctions.
Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
11/2013 to 11/2015
Line TrainerOutback Steakhouse – City, STATE,
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Mentored new hires, resulting in stronger staff development and increased productivity.
Tracked attendance and progress against goals for each participant.
Monitored participant workflow and behaviors throughout training process.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Prepared food items such as meats, poultry and fish for frying purposes.
Handled portion control activities according to specified instructions provided by chef.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Expected in 06/2013
Diploma: General Stuart's Draft High School - Stuart's Draft VA, GPA:
Expected in 06/2013
ASE Certificate: Automotive Repair Valley Vocational Technical School - Fishersville, VA, GPA:
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