Montgomery Street, San Francisco, CA 94105
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Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
- Accurate money handling
- Inventory controls
- Training and mentoring
- Team Leadership
- Training and development
- Negotiation
- Sales and marketing
- Data collection and analysis
- Staff Management
- Team Management
- Operational Improvement
- Process Improvement
- Relationship Development
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- Organization
- Communications
- Team Building
- Budgets
- Customer Service
- Supervision
- Problem Resolution
- Employee supervision
- Inventory Control
- Natural leadership skills
- Customer service experience
- Safe food handling
- Scheduling experience
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08/2019 to 02/2020 Shift Manager Moe's Southwest Grill – Chattanooga, TN,
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Produced regular open and closeing reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
05/2018 to 01/2019 Shift Manager Moe's Southwest Grill – Clemson, SC,
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Produced regular open and colse store reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
09/2017 to 05/2018 Assistant Manager National Vision – Grandville, MI,
- Coached team on effective upselling and cross-selling methods.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored employee performance and developed improvement plans.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Interviewed, hired and trained 8 staff associates and equipped to comply with company policies and procedures.
- Communicated with managers of other departments to maintain transparency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised team of 8/10 employees and provided feedback on performance.
- Managed 8/10 crews memmbers successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted to Assistant Manager after only 3 months with company.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Provided current employees options for additional training opportunities.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assessed workloads to meet seasonal fluctuation needs.
- Attended monthly sales meetings and reported pertinent information to employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Supervised and evaluated staff of 8/10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Expected in : Office Management
Thompson Institute - Philadelphia, PA,
GPA:
Expected in 06/1999 High School Diploma:
William Penn High - New Castle, DE,
GPA:
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