Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills
  • Accurate money handling
  • Inventory controls
  • Training and mentoring
  • Team Leadership
  • Training and development
  • Negotiation
  • Sales and marketing
  • Data collection and analysis
  • Staff Management
  • Team Management
  • Operational Improvement
  • Process Improvement
  • Relationship Development
  • Organization
  • Communications
  • Team Building
  • Budgets
  • Customer Service
  • Supervision
  • Problem Resolution
  • Employee supervision
  • Inventory Control
  • Natural leadership skills
  • Customer service experience
  • Safe food handling
  • Scheduling experience
Work History
08/2019 to 02/2020
Shift Manager Moe's Southwest Grill Chattanooga, TN,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Produced regular open and closeing reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
05/2018 to 01/2019
Shift Manager Moe's Southwest Grill Clemson, SC,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Produced regular open and colse store reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
09/2017 to 05/2018
Assistant Manager National Vision Grandville, MI,
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Interviewed, hired and trained 8 staff associates and equipped to comply with company policies and procedures.
  • Communicated with managers of other departments to maintain transparency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised team of 8/10 employees and provided feedback on performance.
  • Managed 8/10 crews memmbers successfully in fast-paced environment through proactive communication and positive feedback.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted to Assistant Manager after only 3 months with company.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Provided current employees options for additional training opportunities.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Supervised and evaluated staff of 8/10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Expected in
: Office Management
Thompson Institute - Philadelphia, PA,
GPA:
Expected in 06/1999
High School Diploma:
William Penn High - New Castle, DE,
GPA:

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Resume Overview

School Attended

  • Thompson Institute
  • William Penn High

Job Titles Held:

  • Shift Manager
  • Shift Manager
  • Assistant Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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