Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Produced regular open and closeing reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Tracked receipts, employee hours and inventory movements.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Kept employees operating productively and working on task to meet business and customer needs.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Cooperated with coworkers to improve customer experience and manage storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Trained back-up associates and led crew members in managing operations of storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
05/2018 to 01/2019
Shift ManagerMoe's Southwest Grill – Clemson, SC,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Produced regular open and colse store reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Tracked receipts, employee hours and inventory movements.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Kept employees operating productively and working on task to meet business and customer needs.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Cooperated with coworkers to improve customer experience and manage storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Trained back-up associates and led crew members in managing operations of storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Coached team on effective upselling and cross-selling methods.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored employee performance and developed improvement plans.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Onboarded new employees, including training, mentoring and new hire documentation.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Interviewed, hired and trained 8 staff associates and equipped to comply with company policies and procedures.
Communicated with managers of other departments to maintain transparency.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Supervised team of 8/10 employees and provided feedback on performance.
Managed 8/10 crews memmbers successfully in fast-paced environment through proactive communication and positive feedback.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Promoted to Assistant Manager after only 3 months with company.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Provided current employees options for additional training opportunities.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assisted Manager in interview process of prospective employees and provided feedback.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assessed workloads to meet seasonal fluctuation needs.
Attended monthly sales meetings and reported pertinent information to employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Supervised and evaluated staff of 8/10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Expected in
: Office Management Thompson Institute - Philadelphia, PA, GPA:
Expected in 06/1999
High School Diploma: William Penn High - New Castle, DE, GPA:
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