Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Quantitative skills
  • Experience in leadership
  • Content management expertise
  • Program evaluation
  • Multitasking
  • Active listening
  • Relationship building
Experience
Shift Manager, 02/2021 - Current
Moe's Southwest Grill Easley, SC,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
State Tested Nursing Assistant, 01/2019 - 12/2020
Guardian Elder Care Millmont, PA,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented activities and recorded information in EMR system.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Parts Counter Person, 07/2017 - 12/2018
Asbury Automotive Centennial, CO,
  • Received, examined and reshelved returned parts.
  • Gathered pertinent information to place orders for Every department, customers and RV mechanics.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Operated point of sales and parts lookup computer systems.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
  • Developed strategic sales initiatives to pitch products and services.
  • Improved team member performance by devising and overseeing personalized strategies.
  • Constructed productivity reports to discuss with senior management at sales meetings.
Team Leader, 01/2017 - 07/2017
Encompass Health Corp. Kingfisher, OK,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Adjusted machines for speed control and wood feeds to promote production of quality products.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
Education and Training
: General Studies, Expected in
-
Stark State College - Canton, OH
GPA:
GED: , Expected in 11/2015
-
United Local HIgh School - Hanoverton, OH,
GPA:

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Resume Overview

School Attended

  • Stark State College
  • United Local HIgh School

Job Titles Held:

  • Shift Manager
  • State Tested Nursing Assistant
  • Parts Counter Person
  • Team Leader

Degrees

  • Some College (No Degree)
  • GED

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