Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Shift Manager, 02/2021 - Current
Moe's Southwest Grill – Easley, SC,
Moe's Southwest Grill – Easley, SC,
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
State Tested Nursing Assistant, 01/2019 - 12/2020
Guardian Elder Care – Millmont, PA,
Guardian Elder Care – Millmont, PA,
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Organized games and other activities to engage clients and offer mental stimulation.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Documented activities and recorded information in EMR system.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Parts Counter Person, 07/2017 - 12/2018
Asbury Automotive – Centennial, CO,
Asbury Automotive – Centennial, CO,
- Received, examined and reshelved returned parts.
- Gathered pertinent information to place orders for Every department, customers and RV mechanics.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Coordinated and executed daily parts deliveries to local businesses.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
- Developed strategic sales initiatives to pitch products and services.
- Improved team member performance by devising and overseeing personalized strategies.
- Constructed productivity reports to discuss with senior management at sales meetings.
Team Leader, 01/2017 - 07/2017
Encompass Health Corp. – Kingfisher, OK,
Encompass Health Corp. – Kingfisher, OK,
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Counted, sorted and stacked finished pieces for easy access.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Adjusted machines for speed control and wood feeds to promote production of quality products.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored team progress and enforced deadlines.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
Education and Training
: General Studies, Expected in
Stark State College - Canton, OH
Stark State College - Canton, OH
GED: , Expected in 11/2015
United Local HIgh School - Hanoverton, OH,
United Local HIgh School - Hanoverton, OH,
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School Attended
- Stark State College
- United Local HIgh School
Job Titles Held:
- Shift Manager
- State Tested Nursing Assistant
- Parts Counter Person
- Team Leader
Degrees
- Some College (No Degree)
- GED
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