Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Accurate money handling
  • Inventory controls
  • Team leadership
  • Staff management
  • Cash handling and management
  • Employee relations
  • People-oriented
  • Positive and friendly
  • Motivated team player
  • Stocking
  • Training and development
  • Customer-oriented
  • Upselling techniques
  • Money handling abilities
  • Active listening skills
  • Computer literate
  • Training development aptitude
  • Consistently meets sales goals
  • Retail sales
Work History
01/2018 to Current Shift Manager Nestle International | Sarasota, FL,
  • Addressed and resolved customer inquiries and complaints.
  • Assigned tasks and responsibilities to each employee on shift.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Ordered supplies and products when stock ran low.
  • Kept labor cost at budgeted percentages by reducing head count when needed.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
05/2017 to 10/2019 Repair Technician Jiffy Lube - Najjar Lube Centers Inc. | Fontana, CA,
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Worked frequently with all types of commercial roofing systems to complete knowledgeable inspections and skilled repairs.
  • Checked inventory to restock material and tool supplies before leaving for job sites.
  • Followed state and company safety procedures to avoid injuries in field.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Professionally informed customers of the situation, why it occurred, and what we would do to fix it.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Safely used all tools and equipment to prevent worksite injuries.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Investigated and resolved customer complaints to foster satisfaction.
02/2015 to 08/2017 Technician Development Supervisor Stanley Steemer | City, STATE,
  • Responsible for crew add-on sales, redo percentage, and handling customer complaints, and damages.
  • Trained crew in add-on sales techniques.
  • Trained crew in proper cleaning procedures.
  • Conducted new hire training, 30 day training and 90 day training.
  • Conducted surprise crew visits at customers homes.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Supervised supplies in inventory, including cleaning and retail products and submitted lists to the branch manager for items requiring immediate reorder.
  • Alleviated conflicts among technicians by actively listening and using sound reasoning and good judgment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Protected and maintained carpets with regular steam cleaning.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
06/2005 to 02/2015 Technician Development Supervisor Piedmont Steam Company Dba Stanley Steemer | City, STATE,
  • Responsible for hiring new personnel.
  • Responsible for branch add-on average, redo percentage, and customer complaints and damages.
  • New hire training, 15 day training, 30 day training, 45 day training and 90 day training.
  • Add-on sales training.
  • Making sure the newest and greenest cleaning methods were used by the crew.
  • Recognizing different upholstery materials and using the correct cleaning methods.
  • Daily Truck check-in and restocking of retail sales items.
  • 90 day employee performance reviews.
  • Promotion or demotion of employees.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Conducted field visits and met corporate customers for business development.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Expected in 06/2004 Associate of Science | Metallurgical Engineering Central New Mexico Community College, Albuquerque, NM GPA:
Expected in 05/1999 High School Diploma | Craigmont High School, Memphis, TN GPA:

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School Attended

  • Central New Mexico Community College
  • Craigmont High School

Job Titles Held:

  • Shift Manager
  • Repair Technician
  • Technician Development Supervisor
  • Technician Development Supervisor


  • Associate of Science
  • High School Diploma

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