Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Accurate money handling
Inventory controls
Team leadership
Staff management
Cash handling and management
Employee relations
People-oriented
Positive and friendly
Motivated team player
Stocking
Training and development
Customer-oriented
Upselling techniques
Money handling abilities
Active listening skills
Computer literate
Training development aptitude
Consistently meets sales goals
Retail sales
Work History
01/2018 to CurrentShift ManagerNestle International | Sarasota, FL,
Addressed and resolved customer inquiries and complaints.
Assigned tasks and responsibilities to each employee on shift.
Managed cash intake, including counting out registers and calculating profit at end of each shift.
Ordered supplies and products when stock ran low.
Kept labor cost at budgeted percentages by reducing head count when needed.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
05/2017 to 10/2019Repair TechnicianJiffy Lube - Najjar Lube Centers Inc. | Fontana, CA,
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Worked frequently with all types of commercial roofing systems to complete knowledgeable inspections and skilled repairs.
Checked inventory to restock material and tool supplies before leaving for job sites.
Followed state and company safety procedures to avoid injuries in field.
Produced parts and assemblies quickly and efficiently within tolerances.
Loaded, unloaded and moved material to and from storage and production areas.
Professionally informed customers of the situation, why it occurred, and what we would do to fix it.
Inspected roofs and identified deficiencies for repair cost estimation.
Safely used all tools and equipment to prevent worksite injuries.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Investigated and resolved customer complaints to foster satisfaction.
02/2015 to 08/2017Technician Development SupervisorStanley Steemer | City, STATE,
Responsible for crew add-on sales, redo percentage, and handling customer complaints, and damages.
Trained crew in add-on sales techniques.
Trained crew in proper cleaning procedures.
Conducted new hire training, 30 day training and 90 day training.
Conducted surprise crew visits at customers homes.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Supervised supplies in inventory, including cleaning and retail products and submitted lists to the branch manager for items requiring immediate reorder.
Alleviated conflicts among technicians by actively listening and using sound reasoning and good judgment.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Protected and maintained carpets with regular steam cleaning.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
06/2005 to 02/2015Technician Development SupervisorPiedmont Steam Company Dba Stanley Steemer | City, STATE,
Responsible for hiring new personnel.
Responsible for branch add-on average, redo percentage, and customer complaints and damages.
New hire training, 15 day training, 30 day training, 45 day training and 90 day training.
Add-on sales training.
Making sure the newest and greenest cleaning methods were used by the crew.
Recognizing different upholstery materials and using the correct cleaning methods.
Daily Truck check-in and restocking of retail sales items.
90 day employee performance reviews.
Promotion or demotion of employees.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Conducted field visits and met corporate customers for business development.
Researched competitive solutions and maintained competitive market comparisons and evaluations.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Communicated value and position to sales team and developed tools to support selling process.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Education
Expected in 06/2004Associate of Science | Metallurgical EngineeringCentral New Mexico Community College, Albuquerque, NMGPA:
Expected in 05/1999High School Diploma | Craigmont High School, Memphis, TNGPA:
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