, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated individual bringing strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of company's practices and market conditions. Forward-thinking manager proficient in generating high-quality, highly efficient work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into multiple roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Ambitious student pursuing business degree eager to contribute developed knowledge in Leadership learning role. Skilled in leadership and communication in stressful settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Opening and closing procedures
Inventory management
Schedule oversight
Team development
Training and mentoring
Issue and conflict resolution
Team management
Planning and coordination
Operational improvement
Project organization
Business operations
Process improvement
Relationship development
Problem resolution
Supervision
Organization
Customer service
Communications
Team building
Experience
02/2022 to CurrentStore ManagerPure Hockey | Cherry Hill, NJ,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Strengthened work flow productivity by hiring, managing and developing top talent.
Monitored employee performance and identified performance gaps for corrective action.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Updated and maintained store signage and displays.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Trained and mentored associates to teach daily tasks and procedures.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Established and adjusted ordering parameters to manage inventory.
Gave samples of popular coffee and tea blends to create sales opportunities.
Delegated work to staff, setting priorities and goals.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Recruited and hired qualified candidates to fill open positions.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Minimized staff turnover through appropriate selection, orientation and training.
10/2020 to CurrentExecutive Project Manager Assistant Nestle International | Sacramento, CA,
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Outlined work plans, assessed resources and determined timelines for projects.
Monitored internal financial budgets to measure against projections.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Updated project plans based on changing objectives, specifications and staff availability.
Delivered high level of service to clients to extend relationship and encourage further projects.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
Produced status reports for customers and senior management.
Delivered updates and managed inquiries for delivery of quality products and services.
Provided awareness and understanding of overall project portfolio, interactions and issues to team members and stakeholders.
02/2021 to 02/2022Store ManagerCaesars Entertainment Corporation | Kansas City, MO,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Delegated work assignments and prioritized tasks.
Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Initiated training sessions and coached employees to develop effective staff.
Drove staff performance by creating incentives and positive work atmosphere.
Coordinated and encouraged professional development among direct reports.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Cross-trained in every store role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Coordinated extensive planning, development of project milestones, and budget for complex contracts.
Identified business issues, creating customized solutions for individual problems.
Oversaw sales and marketing operations while developing strategic partnerships.
10/2015 to 12/2020Shift ManagerPpg Industries, Inc. | Mission, TX,
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Cross-trained in every store role to maximize operational knowledge.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Mitigated risk by ensuring regulatory compliance for required licensing.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Upheld internal standards and productivity goals to meet Store Manager and District Manager's targets.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
08/2015 to 10/2020Barista TrainerArt & Espresso | City, STATE,
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Taught team members how to make latest drinks and correctly perform new procedures.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Educated customers on beverage menu items and provided samples of daily brews.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Accepted cash and credit card payments, issued receipts and provided change.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Ordered, received and stocked supplies and retail products.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Redesigned coffee menu for improved readability.
Resolved customer disputes with tact and professionalism.
Monitored cafe for seating availability, safety and wellbeing of guests.
Greeted guests with pleasant smile and superior customer service.
Protected store assets and facilities by complying with company policies and procedures.
Gave details on coffee blends and preparation descriptions to customers.
05/2015 to 08/2020Assistant Store ManagerJohnny's Pizza House - Katy | City, STATE,
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Coached and developed store associates through formal and informal interactions.
05/2014 to 04/2015MUB LeadCompany Name | City, State,
Supervised team of thirteen employees working with electrical equipment, maintaining safety and cultivating productive atmosphere.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
Optimized staffing levels with strategic scheduling and task delegation.
Integrated process improvements to increase overall workflow.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
Education and Training
Expected in | BusinessLone Star College System, Cypress, TX, GPA:
Expected in | Business Arizona State University, Tempe, AZGPA:
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