Shift Manager/Acting Assistant Manager Resume Example
Extremely versatile and highly recommended Manager willing and able to work any and all store positions. Offering 20+ years of restaurant industry experience with a proven and demonstrated track record of superlative leadership and operation skills and success.
Exceptionally effective at keeping operations running smoothly and customers satisfied with high-quality, efficient customer service as the number one standard of excellence. Talent for proactively solving problems and keeping team members on task.
Ambitious manager with solid history of success in all fields of restaurant operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 20+ years of related experience and pursuing new professional challenges with room for advancement in your company.
Reliable, Educated, Punctual and we'll versed in these fields. Possessing superior business and work ethics.
Areas of expertise and skills include, but are not limited to: Time management skills, People management skills, Interpersonal communication skills, Business communication skills, Verbal communication skills, Business management skills, Strategic thinking, Creative thinking skills, Organizational skills, Decision making skills, Problem solving skills, Negotiating skills, Team work skills, Coaching skills, Teaching skills, Quick learning skills, Effective studying skills, Analytical skills, Risk Taking, Sales ability, Resourcefulness, Superlative customer service skills, Critical thinking skills, Patience, Multi-Tasking, Diplomacy skills, Money management and In-house inventory order/stock skills etc.
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- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Cross-trained in every store role to maximize operational knowledge.
- Managed and mentored 12 staff members.
- Mentored and supported new employees to maximize team performance.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Managed day-to-day operations, including supervision and assignment delegation for 12-member team.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Trained and supervised staff members.
- Increased overall team efficiency and productivity.
- Assessed, optimized and elevated operations to target current and expected demands.
- Ran daily reports to assess performance and make proactive adjustments.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Studied existing procedures and policies to offer optimal leadership to employees and superior operations when standing in for absent managers.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Oversaw personnel recruitment, performance and scheduling.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Managed and mentored 8-10 staff members.
- Assessed, optimized and elevated operations to target current and expected demands.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to 3% increase in customer satisfaction ratings.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Minimized waste through expense tracking and effective cost control strategies.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Mentored team on effective up selling and cross-selling techniques.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Coached and developed store associates through formal and informal interactions.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Assessed, optimized and elevated operations to target current and expected demands.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Completed frequent walk-through and directed team members to correct any issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Conducted day to day performance reviews to organize training and development for staff.
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Resume Overview
School Attended
- St.Petersburg Community College
- North East High School
Job Titles Held:
- Shift Manager/Acting Assistant Manager
- Shift Manager
- Assistant Store Manager
Degrees
- Associate Degree in Business Administration And Management
High School Diploma
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