Shift Manager Resume Example Mr Hero - Broadview Heights, Ohio

SHIFT MANAGER

Summary

Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Resourceful and hard working with excellent attention to detail and strong leadership skills.

Resourceful Special Education Aide demonstrating an excellent aptitude for utilizing effective communication to build rapport with faculty and students. Eager to apply experience in classroom management and student progress monitoring illustrated over 1 year of experience in related roles.

Patient education professional actively pursuing a Special Education Aide opportunity to utilize 1 year of training and experience in academically related roles. Strong aptitude for collaborating with teachers to adjust lessons and assignments to meet student development needs.

Skills

Cheerful and energetic
Adaptive team player
Cash handling accuracy
Dependable and reliable
Courteous demeanor
Punctual and honest
Foodservice sanitation
Food storage
Highly motivated
Inventory control

Food preparation
Multitasking
Equipment cleaning and maintenance
Team-oriented
Equipment maintenance
Self-care skills
One-on-one and small group instruction
Grading homework and tests
Special needs education

Experience

01/1997 to 09/2003

Shift ManagerMr Hero － Lakewood, OH

Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Documented receipts, employee hours and inventory movements.
Mentored and supported new employees to maximize team performance.
Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
Helped employees operate productively and stay on task to meet business and customer needs.
Processed all sales transactions accurately and in a timely fashion.
Managed cash stock and inventory balances accurately.
Organized the store by returning all merchandise to its proper place.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Operated fryers and grills according to instructions, poured oil in them and placed items in them for frying and grilling purposes.
Assisted in the preparation of menu items such as steaks, burgers, and sandwiches.
Marinated food items according to the provided instructions and recipes.
Delivered soiled dishes and pots and pans to the washing areas and assisted in cleaning and drying them.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
Checked on guests to ensure satisfaction with each food course and beverages.
Managed inventory to achieve targeted gross profit margin.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Interviewed, hired and trained new associates.
Answered phones politely and promptly while accurately recording and confirming reservations.
Maintained safe food handling standards at all times.
Sliced, served and packaged specialty meats, salads and cheeses.
Monitored the freshness and condition of prepared foods.
Delegated tasks to team members to optimize productivity.
Greeted all customers.

09/2002 to 06/2009

Front End SupervisorKmart － Brook Park, OH

Resolved customer problems by investigating issues, answering questions and building rapport.
Addressed and welcomed patrons to the business per day.
Handled communications systems.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled the complaints and concerns of customers.
Handled money for customers and visitors.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Processed all sales transactions accurately and in a timely fashion.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Held each team member accountable for achieving brand and performance goals.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Communicated information to customers about product quality, value and style.
Offered direction and gave constructive feedback to motivate team members.
Maintained friendly and professional customer interactions.
Shared product knowledge with customers while making personal recommendations.
Marked clearance products with updated price tags.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Answered customers' questions and addressed problems and complaints in person and via phone.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Maintained visually appealing and effective displays for the entire store.

11/2010 to 08/2011

Cashier Customer ServiceGiant Eagle － Medina, OH

Maintained adequate cash supply in cash drawers in multiple checkout stations.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Organized the store by returning all merchandise to its proper place.
Provided telephone reception for important and time-sensitive calls.
Trained new employees on company customer service policies and service level standards.
Answered customers' questions and addressed problems and complaints in person and via phone.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Cross-trained and provided back-up for other customer service representatives when needed.
Replenished merchandise shelves with items from the stockroom.
Assisted customers in finding out-of-stock items.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Managed cash stock and inventory balances accurately.

02/2019 to Current

Special Education AideBBHCSD － Broadview Heights, OH

Tutored students in alignment with IEps and drafted progress and status reports.
Supported students with assignments and lesson plan comprehension.
Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
Aided disabled students in using restroom facilities.
Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
Managed student activities and helped facilitate structured and organized classroom environment.
Provided support to special needs department and students.

Education and Training

2000

High School DiplomaJames Ford Rhodes － Brook Park, OH

Accomplishments

Currently I am a stay at home mom and would love to get back into the workforce now that my children are older.

Resume Overview

Companies Worked For:

Mr Hero
Kmart
Giant Eagle
BBHCSD

School Attended

James Ford Rhodes

Job Titles Held:

Shift Manager
Front End Supervisor
Cashier Customer Service
Special Education Aide

Degrees

High School Diploma

Shift Manager Resume Example

Resume Score: 80%

Resume Overview

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