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Shift Manager Resume Example

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SHIFT MANAGER
Summary
Personable and responsible Shift Manager with 4 years in retail and prompt, efficient, and accurate customer service. Solid team player with upbeat, positive attitude. I know the importance of making sure the customer is always satisfied and given the best quality service.
Highlights
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled muti-tasker
  • Training and development
Experience
Shift Manager
April 2015 to CurrentCompany Name - City, State
  • Supports the Store Manager in achieving the company\'s growth objectives by maximizing sales and controlling expenses
  • Managing the store in conjunction with the store priorities to present a desirable image of ALDI
  • Assists Store Manager with the training, development and performance of store personnel
  • Supports management in the achievement of controllable expense goals
  • Complete budget for each month based off of sales expected to be made and hours of labor expected to be used.
  • Count safe during open, turn-over, and close
  • Completing and sending orders to receive daily trucks
  • Ensuring safe is balanced and auditing cashiers drawers
  • Ensuring safe is filled with change by completing change orders weekly and completing safe deposits 
  • Working in a fast-paced environment; Having 4 hours to fully stock a store in all sectors before opening and ringing customers orders at a goal speed of 1040 items per hour
  • Correctly remembering produce item codes to efficiently ring customers items at a fast past
  • Help train new hires on the daily basics of working for ALDI
  • Filing daily paperwork in designated areas
  • Multi-tasking; Stocking store while accommodating to customers and cashiers needs and completing any office work that may need to be done for the day
  • Proficient in Microsoft Office
  • Developing rapport with the customer base by handling difficult issues with professionalism.
  • Resolve customer questions, issues and complaints.
  • Recommending changes to existing methods to increase the accuracy, efficiency and responsiveness of the store.
  • Merchandising the product to maximize visibility and sales
  • Provide a safe environment for employees and customers by identifying and rectifying hazards, ensuring proper ergonomics and maintenance of store equipment
  • Assists in communicating job responsibilities and performance expectations to store personal to assure desired results
  • Assures compliance with established operating policies and procedures. Counsels employees to modify and change their behavior, and records such counseling in writing when deemed appropriate
  • Monitors employee performance and gives advice to subordinates when deemed appropriate
  • Assists in store inventory goals
  • Verifies the billing and retail accuracy of products received into the store
  • Completes and submits appropriate reporting to account for price changes and product receipt
  • Minimize all perishable loss
  • Assures adherence to cash policies and procedures to minimize cash loss
Associate
April 2014 to April 2015Company Name - City, State
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Microsoft Office proficiency
  • Time management
  • Opening/closing procedures
  • Energetic work attitude
  • Adaptive team player
  • Excel spreadsheets
  • Provide the highest level of prompt and friendly customer service; greet and thank customers
  • Maintain a positive work environment at the front end
  • Scan orders accurately and efficiently; properly identify produce items
  • Correctly identify items that do not scan and reports them properly
  • Accurately handle customer cash, credit/debit payments and change
  • Assist customers by providing information and resolving their complaints
  • Communicate customer requests to management
  • Assist with stocking shelves, facing and dusting when needed
  • Ensure that checkout areas are properly maintained in a clean and orderly condition at all times.
  • Make orders to the warehouse to ensure our store is always stocked with merchandise.
Cashier
August 2013 to February 2014Company Name - City, State
  • Helped customers select products that best fit their personal needs
  • Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
  • Checked out customers and bagged items quickly.
  • Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
Hostess
January 2011 to August 2011Company Name - City, State
  • Greeted guests and sat them at tables or in waiting areas.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Assisted co-workers.
Camp Counselor/ Assistant
May 2009 to August 2011Company Name - City, State
  • Designed and planned camp activities to be conducted for the children Implemented the daily schedule, directed and supervised children in spontaneous/planned activities.
  • Established set of rules and regulations that all have to follow on the camping trip - Held responsibility for the safety, personal care and discipline of the children.
  • Maintained the front desk and reception area in a neat and organized fashion for my supervisor.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence.
  • Organized campers files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
Education
High School Diploma : 2011Fayette County High School - City, State, USA
Bachelor of Science : Psychology/Social WorkTuskegee University - City, State, USAPsychology/Social Work
Skills
Cash registers, Closing, Credit, Customer service, Debit, Dictation, Fashion, Faxes, Listening, Notes, Excel spreadsheets, Mail, Microsoft Office, Neat, Strong organizational skills, Processing payments, Policies, Reception, Safety, Sales,Scanning, Spreadsheets, Supervisor, Tables, Team player, Time management
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Resume Overview

School Attended

  • Fayette County High School
  • Tuskegee University

Job Titles Held:

  • Shift Manager
  • Associate
  • Cashier
  • Hostess
  • Camp Counselor/ Assistant

Degrees

  • High School Diploma : 2011
    Bachelor of Science : Psychology/Social Work

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