Personable and responsible Shift Manager with 4 years in retail and prompt, efficient, and accurate customer service. Solid team player with upbeat, positive attitude. I know the importance of making sure the customer is always satisfied and given the best quality service.
Meticulous attention to detail
Focused on customer satisfaction
Training and development
Shift Manager April 2015 to CurrentCompany Name - City, State
Supports the Store Manager in achieving the company\'s growth objectives by maximizing sales and controlling expenses
Managing the store in conjunction with the store priorities to present a desirable image of ALDI
Assists Store Manager with the training, development and performance of store personnel
Supports management in the achievement of controllable expense goals
Complete budget for each month based off of sales expected to be made and hours of labor expected to be used.
Count safe during open, turn-over, and close
Completing and sending orders to receive daily trucks
Ensuring safe is balanced and auditing cashiers drawers
Ensuring safe is filled with change by completing change orders weekly and completing safe deposits
Working in a fast-paced environment; Having 4 hours to fully stock a store in all sectors before opening and ringing customers orders at a goal speed of 1040 items per hour
Correctly remembering produce item codes to efficiently ring customers items at a fast past
Help train new hires on the daily basics of working for ALDI
Filing daily paperwork in designated areas
Multi-tasking; Stocking store while accommodating to customers and cashiers needs and completing any office work that may need to be done for the day
Proficient in Microsoft Office
Developing rapport with the customer base by handling difficult issues with professionalism.
Resolve customer questions, issues and complaints.
Recommending changes to existing methods to increase the accuracy, efficiency and responsiveness of the store.
Merchandising the product to maximize visibility and sales
Provide a safe environment for employees and customers by identifying and rectifying hazards, ensuring proper ergonomics and maintenance of store equipment
Assists in communicating job responsibilities and performance expectations to store personal to assure desired results
Assures compliance with established operating policies and procedures. Counsels employees to modify and change their behavior, and records such counseling in writing when deemed appropriate
Monitors employee performance and gives advice to subordinates when deemed appropriate
Assists in store inventory goals
Verifies the billing and retail accuracy of products received into the store
Completes and submits appropriate reporting to account for price changes and product receipt
Minimize all perishable loss
Assures adherence to cash policies and procedures to minimize cash loss
Associate April 2014 to April 2015Company Name - City, State
Strong organizational skills
Active listening skills
Microsoft Office proficiency
Energetic work attitude
Adaptive team player
Provide the highest level of prompt and friendly customer service; greet and thank customers
Maintain a positive work environment at the front end
Scan orders accurately and efficiently; properly identify produce items
Correctly identify items that do not scan and reports them properly
Accurately handle customer cash, credit/debit payments and change
Assist customers by providing information and resolving their complaints
Communicate customer requests to management
Assist with stocking shelves, facing and dusting when needed
Ensure that checkout areas are properly maintained in a clean and orderly condition at all times.
Make orders to the warehouse to ensure our store is always stocked with merchandise.
Cashier August 2013 to February 2014Company Name - City, State
Helped customers select products that best fit their personal needs
Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
Checked out customers and bagged items quickly.
Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
Hostess January 2011 to August 2011Company Name - City, State
Greeted guests and sat them at tables or in waiting areas.
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Camp Counselor/ Assistant May 2009 to August 2011Company Name - City, State
Designed and planned camp activities to be conducted for the children Implemented the daily schedule, directed and supervised children in spontaneous/planned activities.
Established set of rules and regulations that all have to follow on the camping trip - Held responsibility for the safety, personal care and discipline of the children.
Maintained the front desk and reception area in a neat and organized fashion for my supervisor.
Wrote reports and correspondence from dictation and handwritten notes.
Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Organized campers files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
High School Diploma : 2011Fayette County High School - City, State, USA
Bachelor of Science : Psychology/Social WorkTuskegee University - City, State, USAPsychology/Social Work
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Fayette County High School
Job Titles Held:
Camp Counselor/ Assistant
High School Diploma : 2011 Bachelor of Science : Psychology/Social Work
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