Motivated, goal-orientated and efficient customer service professional with +7 years of both frontline and managerial success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operation manuals, analyzing company metrics and outcomes to improve operational performance, and leveraging personnel engagement to increase overall company performance.
Daily activities included but were not limited to:
Daily Activities included but were not limited to:
Daily actives included but were not limited to:
· SalesForce; Advanced Time Management Calendaring; DropBox/Google Drive; Zoom/Google Hangouts/Adobe Classroom
Areas of interest throughout candidacy - Corporate Social Responsibility (CSR), Economic Sustainability , International Peace and Conflict Resolution, Women's Empowerment/Education, Empathetic Leadership Models.
English - Native | Spanish - Full Professional Proficiency | Portuguese - Limited Working Proficiency
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