Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced with 3+ years of management training.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Opening and closing procedures
  • Team development
  • Training and mentoring
  • Issue and conflict resolution
  • Lead generation
  • Problem resolution
  • Troubleshooting
  • Communication
  • Microsoft Office
  • Organization
  • Relationship building
  • Decision-making
  • Time management
09/2020 to 01/2021
Shift Manager St. Luke's Health System Twin Falls, ID,
  • Handled any customer complaints, questions and inquiries.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
01/2018 to 11/2020
Manager Paradies Lagardère Travel Retail Louisville, KY,
  • Assisted customers
  • Handled customer issues.
  • Opened/Closed store.
  • Handled the cash deposits
  • Daily cleaning
  • Stocking
  • Planograms
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost confidence.
  • Employed active listening and positive feedback to remedy employee conflicts.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
08/2017 to 11/2017
Cashier/Cook Eldorado Resorts, Inc. Lula, MS,
  • Took customer’s orders and served food.
  • Cleaned bathrooms and dinning area.
  • Handled orders efficiently and accurately.
  • Followed safety procedures.
  • Operated drive-thru station.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received payments for products and issued receipts.
08/2016 to 04/2017
Cashier/Sales Associate Ace Hardware Post Falls, ID,
  • Issued refunds, credits, or changes to customer orders.
  • Provided customers with a fast, friendly, and enthusiastic experience.
  • Provided, efficient fast service.
  • Restocked Tobacco.
  • Checked in vendors.
  • Made orders.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Followed company safety regulations to maintain safe work environment.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Worked closely with front-end staff to assist customers.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in
: Business Administration
Tidewater Community College - Portsmouth, VA
Expected in 06/2015
High: Horticulture
Churchland High School - Portsmouth, VA

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School Attended

  • Tidewater Community College
  • Churchland High School

Job Titles Held:

  • Shift Manager
  • Manager
  • Cashier/Cook
  • Cashier/Sales Associate


  • Some College (No Degree)
  • High

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