LiveCareer-Resume

shift manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Skills
  • Schedule oversight
  • Training and mentoring
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Organizational skills
  • Relationship building
  • Training & Development
  • Clerical
  • Active listening
  • Working collaboratively
  • Supervision
Experience
Shift Manager, 05/2021 to Current
State Of North CarolinaJackson, NC,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
Sales Associate, 11/2020 to 05/2021
Audioeye, Inc.Portland, OR,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
Key Holder, 01/2016 to 11/2020
Bootbarn, Inc.Yuba City, CA,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Compiled weekly monetary reports and records for store managers.
  • Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
  • Maintained and achieved measurable goals to improve sales.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Assisted customers with locating and securing desired products.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
  • Calculated bill totals and tax amounts.
Education and Training
High School Diploma: , Expected in 06/2002 to Hamden High School - Hamden, CT
GPA:

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Resume Overview

School Attended

  • Hamden High School

Job Titles Held:

  • Shift Manager
  • Sales Associate
  • Key Holder

Degrees

  • High School Diploma

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