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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
Skills
  • Customer-oriented
  • Point of Sale (POS) system operation
  • Quick learner
  • Organized multi-tasker
  • Able to lift 50 pounds
  • Friendly and helpful
  • Late-night shift availability
  • Good with numbers and math
  • Dedicated team player
  • Cake decorating skills
  • Store management
  • Inventory management
  • Shipping and receiving background
  • Effective trainer
  • Boxcompactor operation
  • Strong communication skills
  • Merchandising and displays
  • Excellent time management skills
  • Effective workflow management
Work History
04/2013 to 03/2017
Shift ManagerState Of North Carolina – Mocksville , NC
  • Reported to each shift on time and ready to work.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
03/2013 to 04/2013
Ticket TakerB.F. Saul Company Hospitality – Germantown , MD
  • Greeted guest, verified tickets and directed guest through gates
03/2012 to 12/2012
Shift ManagerState Of North Carolina – Boone , NC
  • Reported to each shift on time and ready to work.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Ran meat counter including slicing and cutting meat.
  • Decorated high quality cakes.
Education
2007
High School Diploma:
Midlothian High School - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Midlothian High School

Job Titles Held:

  • Shift Manager
  • Ticket Taker

Degrees

  • High School Diploma :

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