Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
Skills
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Work History
04/2013 to 03/2017
Shift ManagerState Of North Carolina – Mocksville , NC
- Reported to each shift on time and ready to work.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
03/2013 to 04/2013
Ticket TakerB.F. Saul Company Hospitality – Germantown , MD
- Greeted guest, verified tickets and directed guest through gates
03/2012 to 12/2012
Shift ManagerState Of North Carolina – Boone , NC
- Reported to each shift on time and ready to work.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Ran meat counter including slicing and cutting meat.
- Decorated high quality cakes.
Education
2007
High School Diploma:
Midlothian High School - City, State
Midlothian High School - City, State
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Resume Overview
School Attended
- Midlothian High School
Job Titles Held:
- Shift Manager
- Ticket Taker
Degrees
- High School Diploma :
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