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Shift Manager Resume Example

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SHIFT MANAGER
Summary
Skills
  • Training and mentoring
  • Inventory management
  • Schedule oversight
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Contract development and management
  • Organization
  • Process improvement
  • Business operations
  • Supervision
  • Team building
  • Customer service
  • Team management
  • Communications
  • Problem resolution
Experience
Shift Manager | 11/2018 to 03/2020Arbys - Georgetown, TX
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Managed and mentored [Number] staff members.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Led team of [Number][Type] professionals meeting [Area of expertise] needs.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Housekeeper and Floor Tech in 3M | 10/2016 to 05/2018Service Master - Brownwood, TX
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
Waitress,Cook,Manager | 11/2013 to 07/2016Shooters BBQ - Blanchard, Oklahoma
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Created approximately [Number] orders simultaneously during busy periods.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Coordinated average of [Number] to [Number] daily food orders, organizing timely deliveries to each table.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Garnished and arranged dishes into creative presentations to delight patrons.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Developed processes to accurately track food costs more efficiently, resulting in savings of $[Amount] per month in food cost savings.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated all kitchen equipment safely to avoid injuries.
  • Arranged place settings with clean, chip-free plates and utensils to beautify table.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education and Training
Brady High School - - Brady,TX | | GED05/1994
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Resume Overview

Companies Worked For:

  • Arbys
  • Service Master
  • Shooters BBQ

School Attended

  • Brady High School

Job Titles Held:

  • Shift Manager
  • Housekeeper and Floor Tech in 3M
  • Waitress,Cook,Manager

Degrees

  • Brady High School - Brady , TX | GED

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