Shift Manager Resume Example
Love this resume?Build Your Own Now
SHIFT MANAGER
Summary
Skills
|
|
Experience
Shift Manager | 11/2018 to 03/2020State Of North Carolina - Plymouth , NC
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Spearheaded reinventions of various departments to maximize productivity.
- Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and supervised staff members.
- Managed and mentored [Number] staff members.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Led team of [Number][Type] professionals meeting [Area of expertise] needs.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Assessed, optimized and elevated operations to target current and expected demands.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Housekeeper and Floor Tech in 3M | 10/2016 to 05/2018Service Master - City , STATE
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Waitress,Cook,Manager | 11/2013 to 07/2016Shooters BBQ - City , STATE
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Created approximately [Number] orders simultaneously during busy periods.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
- Coordinated average of [Number] to [Number] daily food orders, organizing timely deliveries to each table.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Garnished and arranged dishes into creative presentations to delight patrons.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Developed processes to accurately track food costs more efficiently, resulting in savings of $[Amount] per month in food cost savings.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
- Performed work station prep, including [Task] and [Task] prior to shift start.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Decreased costs significantly by negotiating with vendors and suppliers for better prices.
- Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
- Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Increased safety awareness among employees, resulting in zero injuries.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated all kitchen equipment safely to avoid injuries.
- Arranged place settings with clean, chip-free plates and utensils to beautify table.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education and Training
Brady High School - - City,State | | GED05/1994
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Strong summary
- Clear contact info
Resume Overview
School Attended
- Brady High School
Job Titles Held:
- Shift Manager
- Housekeeper and Floor Tech in 3M
- Waitress,Cook,Manager
Degrees
- Brady High School - City , State | GED
Similar Resumes
