Shift Manager Resume Example Arby's, Llc

SHIFT MANAGER

Summary

Versatile Shift Manager able to work all store positions. Offering 6 years of customer service industry experience and a demonstrated track record of leadership and operations success.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.

Talented Shift Manager bringing 6 years of experience in Customer Service and retail industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.

Skills

Schedule oversight
Inventory Management
Team development
Opening and closing procedures
Training and mentoring
Issue and conflict resolution

Entry Management
Product Pick
Stock Rotation
Team building
MS Office
Safety Inspections

Experience

Shift Manager, Arby's, Llc, July 2018-November 2019Carrboro , NC

Oversaw schedules, accepted time off requests and found coverage for shifts.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Ran daily reports to assess performance and make proactive adjustments.
Mentored and supported new employees to maximize team performance.
Managed and mentored 11 staff members.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Recruited, hired and trained 10 employees for marketing and sales department.

Executive Housekeeping Manager, Aimbridge Hospitality, June 2018-December 2018Santa Ana , CA

Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Moved beds, sofas and Dusted furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Reduced average cleaning time per room from 10 to 5 minutes.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Provided deep cleaning services for areas in need of additional sanitation.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Interacted pleasantly with clients and patrons when performing daily duties.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Organized supplies for efficient use based on expected customer needs.
Checked 12 rooms per day to verify vacancies post-checkout.
Swept and damp-mopped private stairways and hallways.
Washed and polished glass windows and doors to keep entryways clear and professional.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Executive Housekeeping Manager, Aimbridge Hospitality, February 2018-June 2018South Hill , VA

Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Coached new housekeepers by demonstrating approved cleaning procedures.
Reduced average cleaning time per room from 10 to 5 minutes.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Provided deep cleaning services for areas in need of additional sanitation.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Interacted pleasantly with clients and patrons when performing daily duties.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Organized supplies for efficient use based on expected customer needs.
Checked 10 rooms per day to verify vacancies post-checkout.
Swept and damp-mopped private stairways and hallways.
Washed and polished glass windows and doors to keep entryways clear and professional.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Head Bartender, Accor Hotels, May 2012-November 2014Washington , DC

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Delivered drink service at busy restaurant and served over 15 guests nightly.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Reorganized bar stations to streamline overall efficiency and service flow.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Planned and updated menus to capitalize on changing trends in customer preferences.
Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Taught team members effective procedures and performance strategies to support profitable and successful bar operations.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Managed intoxicated guests and followed alcohol awareness procedures.
Performed event planning duties for larger parties and groups.
Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement.
Performed general cashiering duties, such as authorizing payments and collecting on tabs.
Handled complaints and disputes from customers to ensure customer satisfaction.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Provided bar services for numerous public and private events.
Worked with management to plan and implement special events to boost customer numbers and profits.
Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.
Properly poured, mixed and blended 6 recipes per day to prepare and serve mixed drinks, spirits and wines.

Education and Training

GEDState Fair Community College, , CityStateMay 2012

Scored one of the highest scores in the state of Missouri, 2798. Was offered and academic scholarship to attend State Fair Community College.

Certifications

ServSafe Received this certificate on 05/2019.

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Shift Manager Resume Example

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