Shift Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Knowledgeable Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Hardworking and reliable manager with strong ability in customer service and running smooth operation. Offering a helping hand on whatever needs is necessary. Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Opening and closing procedures
Training and mentoring
Issue and conflict resolution
Customer service
Business operations
Team management
Experience
Shift Manager, 01/2000 to Current Arby's, Llc – Cartersville, GA,
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Helped employees operate productively and stay on task to meet business and customer needs.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Ran daily reports to assess performance and make proactive adjustments.
Cross-trained in every store role to maximize operational knowledge.
Trained and supervised staff members.
Mentored and supported new employees to maximize team performance.
Documented receipts, employee hours and inventory movements.
Handled over $4000 in funds each day in fast-paced restaurant environment.
Trained and job coded in customer service initiatives and realized 90% client retention
Coordinated and enhanced delivery
Server, 01/2000 to Current Aspen Skiing Company, L.L.C. – Id, ID,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to 99.9%.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Served average of 70 or more patrons daily at Denny’s and black Angus restaurant with exceptional service.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Calculated charges, issued table checks and collected payments from customers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Rearranged tables and chairs, located or rolled extra silverware prepare for large groups.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared and served cold, hot and specific beverages to guests.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 compartment sink.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to 99.9%.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Served average of 70 or more patrons daily at Denny’s and black angus restaurant with exceptional service.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Calculated charges, issued table checks and collected payments from customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Rearranged tables and chairs, located or rolled extra silverware and prepare for large groups.
Designed custom private function and banquet packages to accommodate groups of up to 200 including business dinners, sales presentations, club meetings, weddings and charity events.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Prepared and served cold, hot and specific beverages to guests.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Greeted newly seated guests quickly and efficiently.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
High School Diploma: , Expected in Gadsden High School - Anthony, NM GPA:
Medical Assistant : Medical Assistant/ Phlebotomist , Expected in Cet - San Diego, CA GPA:
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