Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Motivated manager with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing years of experience in field and ready to take on challenging, growth-oriented role with years of experience to each company.
Skills
Inventory controls
Accurate money handling
Team Leadership
Training and mentoring
Training and development
Staff Management
Stocking
POS systems expert
Money handling abilities
Key holder experience
Shipping procedures understanding
Cash handling and management
Natural leader
Customer expectations management
Retail merchandising experience
Planning and Organization
Positive and friendly
Retail Sales
Education
South Seneca CentralOvid, NY, Expected in 06/2017 – –GED: - GPA:
Work History
Ezcorp, Inc. - Shift Manager Wichita Falls, TX, 07/2019 - Current
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Jamestown Properties - Assistant Property Manager New York, NY, 03/2017 - 06/2019
Ensured common areas were kept clean, neat and free of debris.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Developed policies and procedures for effective property management.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Validated rental eligibility by using the company's verification process.
Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Escalated any major issues to property manager for immediate remediation.
Kept accurate records of all resident and tenant correspondence.
Showed apartments to potential tenants and answered questions regarding community.
Processed security deposit refunds.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Oversaw monthly collections, maintaining high payment rates by building positive relationships with tenants.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Implemented policies and standard operating procedures for continuous improvement.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Built relationships with customers and managed accounts to drive revenue and profit.
Ensured compliance with best business practices throughout organization.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
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