shift manager resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Team Building
  • Team Management
  • People Skills
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Good Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • First Aid/CPR
  • Customer Service
  • Organizational Skills
  • Supervision & Leadership
  • Relationship Building
  • Basic Math
  • Planning & Organizing
10/2019 to Current Shift Manager Ajinomoto Frozen Foods | Portland, OR,
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reviewed financial statements to meet targets during shift.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and fClaire pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
04/2023 to 10/2023 Head Cook Salvation Army Usa | Belleville, IL,
  • Directed preparation, delivery and service of catering and special meal requests.
  • Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Prepared recipes, menu cycles and portion sizes within restaurant budgets.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected dining and serving areas for cleanliness and proper setup.
03/2009 to 06/2012 Teacher's Aide Adventist Healthcare | Laurel, MD,
  • Enforced rules for behavior and procedures to maintain order among class.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Observed student performance and recorded relevant data to assess progress.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Maintained computers in classrooms and laboratories and assisted students with hardware and software use.
Education and Training
Expected in 06/2000 to to High School Diploma | Paulsboro High School, Paulsboro, NJ GPA:
Expected in 06/1999 to to International Business Economics | Gloucester County Institute of Technology, Sewell, NJ, GPA:
  • Pharmacy Technician, Walgreens - 2019
  • CPR Certified, Walgreens - 2020
  • Immunize Certification, Walgreens - 2020

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Resume Overview

School Attended

  • Paulsboro High School
  • Gloucester County Institute of Technology

Job Titles Held:

  • Shift Manager
  • Head Cook
  • Teacher's Aide


  • High School Diploma
  • International Business Economics

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