shift manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Talented Shift Manager bringing 12 years of experience in the restaurant industry. Driven to keep costs under control, employees working hard and guests satisfied. Highly ambitious and confident with excellent problem solving and decision making skills.
Skills
Long term experience in customer service.
Training Server/Bartender
Excellent work ethic
Open availability
Experience
Shift Manager, 06/2019 - Current Wendy's Company – Willard, OH,
Managed customer service by helping to train new bar staff, helping oversee operations and resolving issues quickly yet efficiently when it comes to experience, product control and general bar and restaurant production.
Maintained compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols and sales.
Provided quality control by ensuring knowledge of signature drinks as well as bar staff and anyone in FOH, maintaining control of product by enforcing and watching bartenders to ensure use of jigger and proper measurement of each pour and using the perfect pour method to establish quality of product and experience according to Buffalo Wild Wings standard.
Improved daily business operations by effectively training bartenders and servers on best practices and bar protocols according to Buffalo Wild Wings standard.
Resolved escalated customer complaints quickly to maximize satisfaction and loyalty.
Monitored patrons and restaurant staff by doing table checks in person and on the point of sales system to keep alcohol consumption at designated levels, while still receiving happy guests who want to return to our establishment.
Helped manage and write schedules, accepted time off requests and found coverage for shifts.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Cross-trained in every position to maximize operational knowledge.
Knowledgeable of opening and closing duties.
Reviewed employee performance every period and delivered constructive feedback to improve weaknesses.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Remained calm and professional in stressful circumstances and when dealing with unhappy guests, effectively diffusing situations using the BLAST (believe, listen, apologize, solve and thank) approach.
Recorded temperatures of refrigerated, frozen and cooked food items using Buffalo Wild Wings line check for following food safety measures, safe food handling and quality control.
Controlled bar variance and waste by completing weekly inventory.
Completed proper ordering for liquor, beer and bar supplies.
Worked side by side with the bar manager to ensure inventory and orders for bar were up to par and effectively coaching bartenders to lower waste and to better serve quality products according to BWWs standard while following liquor laws to safely serve our guests and maximize the experience to our guests.
Bartender, 01/2014 - Current Ols Hotels & Resorts – Winters, CA,
Checked identification of customers to verify age requirements needed to purchase alcohol and following RAS (responsible alcohol service) to monitor alcohol consumption safely.
Managed a high volume of customers per shift while simultaneously making drinks for entire restaurant and keeping bar stocked for efficiency and speed.
Made product recommendations to customers based on preference, food pairings and special promotions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Tailored service by engaging with each guest to build a base of regulars and maximize sales.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Upsold customers from shelf to premium brands to help boost sales.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Lowered liquor costs % by assisting in training on precision pouring and waste reduction.
Worked as a team to ensure quality guest experience and high sales per shift.
Implemented surface and equipment schedules and standards to maintain a clean and sanitized kitchen as well as store in general.
Trained employees on cooking techniques, safety standards and performance to ensure they held the value of the company as well as our own personal standard.
Motivated kitchen staff by working side by side while establishing goals to increase productivity and quality.
Oversaw food preparation and monitored food handling to encourage safety and train staff on site about food safety.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Received 2-4 deliveries a week and worked with drivers to ensure organization, FIFO, and correct product delivery on all items including; frozen, fresh, refrigerated and paper goods.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Collaborated with General Manager, Assistant Manager, and Service Manager to document employees or work on training to resolve potential customer concerns to drive brand satisfaction and loyalty.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and product being put on orders for optimal cost controls.
Enforced staff performance and service standards to deliver consistent and positive customer experiences including surveys and following up with guests who had issues with food or overall experience.
Education and Training
GED: , Expected in - Thomas Jefferson HS - Federal Way, WA, GPA: Status -
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