shift manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Maintaining Required Compliance
  • Mentoring and Coaching
  • Decision Making
  • Interpersonal Skills
  • Opening and Closing Procedures
  • Delegating Work
  • Verbal and Written Communication
  • Documentation and Reporting
  • Flexible Schedule
  • Teamwork and Collaboration
  • Goal Setting
  • Staff Training
  • Complex Problem Solving
  • Team Leadership
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Problem Resolution
  • Energetic and Enthusiastic
  • Handling Customer Complaints
  • Cash Handling
  • Tech-Savvy
  • Equipment Troubleshooting
  • Supply Ordering
  • Punctual and Reliable
Shift Manager , 03/2019 to 05/2021
American Senior CommunitiesNoblesville, IN,
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
Deli Shift Leader, 06/2021 to 11/2022
Wegmans Food Markets, Inc.Montvale, NJ,
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Organized register supplies in front end and storage areas.
  • Abided by company standards in terms of portion and serving sizes.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Informed customers of deli specials to increase profits.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Documented and entered special orders for event catering and party trays.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
Bakery Packaging Associate, 11/2022 to 01/2023
Jumbo FoodsCity, STATE,
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Prepared freshly baked products for sales floor.
  • Rotated products with every restock to keep oldest products moving first.
  • Merchandised, presented and stocked bakery items on sales floor.
  • Monitored case levels to help bakery management plan for restocks and new baking needs.
  • Offered immediate assistance to customers with locating products and making bakery selections.
  • Prepared accurate labels, weights and ingredients to help customers make purchasing decisions.
  • Obtained, moved and sorted products and materials.
  • Measured, weighed and counted products and materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Marked and labeled containers, container tags or products using marking tools.
Shoes Sales Associate, 02/2023 to 03/2023
Shoe DeptCity, STATE,
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Placed special orders or called other stores to find desired items for customers.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
Education and Training
High School Diploma: , Expected in 03/2020 to Edmond Memorial High School - Edmond, OK,

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Resume Overview

School Attended

  • Edmond Memorial High School

Job Titles Held:

  • Shift Manager
  • Deli Shift Leader
  • Bakery Packaging Associate
  • Shoes Sales Associate


  • High School Diploma

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