shift manager resume example with 5 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Seasoned [Type] Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Schedule oversight
Team development
Training and mentoring
Opening and closing procedures
Customer service
Relationship building
Leadership
Working collaboratively
Organization
Multitasking
Team management
Experience
07/2016 to 07/2020Shift ManagerWendy's Company | Altamonte Springs, FL,
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Leveraged ERP software to coordinate and enhance inventory delivery.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Recruited, hired and trained employees for marketing and sales department.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Leveraged market knowledge and leadership ability to help drive profit increases.
Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Led team of professionals meeting needs.
Cross-trained in every store role to maximize operational knowledge.
Reviewed employee performance every 30 minutes and delivered constructive feedback to improve weaknesses.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
09/2019 to 03/2020Health Care AideChartwell Retirement Residences | Edmonson, TX,
Monitored and reported clients' progress.
Maintained clean and well-organized environment to promote client happiness and safety.
Scheduled and accompanied clients to medical appointments.
Facilitated best care by developing strong and trusting rapport with patient.
Improved patient outlook and daily living through compassionate care.
Supervised medication administration, personal hygiene and other activities of daily living.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
Provided primary resident care and assistance with daily living activities.
Managed medical stock and restocked inventory to ensure optimal availability for patients.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Provided compassionate care and clear communication in dealing with issues of death and dying.
Followed safe lifting techniques and individual resident lifting instructions.
Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
Facilitated games and other activities to engage long-term patients.
Planned, prepared and served meals and snacks according to prescribed diets.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
Comforted patients and provided each with reassurance and encouragement.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Watched over patients to identify potential symptoms of medical conditions.
07/2015 to 11/2016Crew MemberShake Shack | New Haven, CT,
Drove team success by completing assigned task quickly and accurately.
Performed various troubleshooting tasks, including [Task] and [Task] to combat assembly issues.
Brought in loads for sorting, storage or disposal according to quality categories.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Upheld high standards of productivity and quality in all areas of operations.
Kept activities moving smoothly by coordinating schedules and personnel.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Remained mindful of workplace safety according to predetermined specifications.
Assisted management with monthly inventory control and weekly stock ordering.
Verified orders and bagged items for easy transport.
Reviewed contents on food trays to check receiving complete order.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Complied with company service standards, including inventory and cash control procedures.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Monitored and counted food stock and supplies to reorder on time.
Completed opening, closing and shift change tasks to promote store efficiency.
Resolved customer concerns and relayed relevant information to supervisor.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Washed, peeled, cut and measured recipe ingredients.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Received food orders from individuals and explained offerings.
Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Organized food items on serving trays and in carry-out packages.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Served drinks and prepared specialty beverages.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Education and Training
Expected in 12/2013 to to High School Diploma | Travis B Bryan High School, Bryan, TXGPA:
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