Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Confident shift manager with exemplary skills Successful leader with more than 9 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Versatile Shift Manager offering 9 years of progressive experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

  • Training and mentoring
  • Schedule oversight
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Key accounts and territory management
  • Lead generation
  • Supervision
  • People skills
  • Collaboration
  • Active listening
  • Teambuilding
  • Relationship building
  • Brand management
10/2014 to Current Shift Manager Raising Cane's | Aurora, CO,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Handled any customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed cash positions and made bank deposits.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
08/2013 to 10/2014 Manager Papa John's | Columbus, OH,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Eliminated inefficiencies and process gaps to improve function of [Type] team.
11/2008 to 09/2013 Grooming Assistant Petco | Hartsdale, NY,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
  • Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
  • Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Identified and addressed difficult pet or owner challenges with professional demeanor.
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Cared for pets during owners' absences.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Kept pets calm and contented during services delivered, freed owners from helping control pets and consistently earned top customer satisfaction ratings among [Number]-stylist team.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Unloaded and organized supplies and product inventory.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Education and Training
Expected in | Business Management Parker Business School , Downers Grove, IL GPA:

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  • Grooming Assistant


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