Shift Manager Resume Example Checkers Drive In Restaurants, Inc.

SHIFT MANAGER

Professional Summary

Reliable manager demonstrating high level of ownership and initiative. Quick acting in a fast-paced environment. Learns new things very quickly. Great at bringing people together to work as a team instead of one person being the lead. Always greeting customers with a warm welcome to insure their visit is always wonderful. Fast decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Checkers Drive-In Restaurants, Inc.- Shift Manager
Vero Beach , FL10/2020 - Current

Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Coached crew members to optimize performance and motivate toward more efficient work.
Cooperated with coworkers to improve customer experience and manage storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Compass Group Usa Inc- Cook and Server
Rochester , NY07/2020 - 09/2020

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Marriott International- Line-Server
Frederick , MD02/2019 - 08/2019

Assisted cashiers with processing customer payments and documenting orders.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Rung up purchases, gave change and issued receipts.
Took customer orders and prepared take-out items.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Provided exemplary service to students, staff, and visitors.
Restocked condiments, beverages, and utensils per expected use levels.
Cleaned and sanitized surfaces, tools, and equipment.
Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Kept work and food areas pristine to meet presentation and food safety requirements.

Peppers Pizzeria- Hostess
City , STATE12/2018 - 02/2019

Watched dining area staff to evaluate server loads and calculate accurate wait times.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Informed servers of newly seated parties for speedy service.

Skills

Inventory controls
Accurate Money Handling
Team Leadership
Scheduling
Training and Development

Opening and Closing Procedures
Team Building
Sales expertise
Customer Service

Education

Terrebonne High SchoolCity05/2020High School Diploma

Certifications

Certified Manager, Pizza Hut- 2020/2021

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Shift Manager Resume Example

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