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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary

Reliable manager demonstrating high level of ownership and initiative. Quick acting in a fast-paced environment. Learns new things very quickly. Great at bringing people together to work as a team instead of one person being the lead. Always greeting customers with a warm welcome to insure their visit is always wonderful. Fast decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History
Company Name- Shift Manager
City, State10/2020 - Current
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Company Name- Cook and Server
City, State07/2020 - 09/2020
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Company Name- Line-Server
City, State02/2019 - 08/2019
  • Assisted cashiers with processing customer payments and documenting orders.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Rung up purchases, gave change and issued receipts.
  • Took customer orders and prepared take-out items.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Provided exemplary service to students, staff, and visitors.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
Company Name- Hostess
City, State12/2018 - 02/2019
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Informed servers of newly seated parties for speedy service.
Skills
  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Training and Development
  • Opening and Closing Procedures
  • Team Building
  • Sales expertise
  • Customer Service
Education
Terrebonne High SchoolCity05/2020High School Diploma
Certifications
  • Certified Manager, Pizza Hut- 2020/2021
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Resume Overview

School Attended

  • Terrebonne High School

Job Titles Held:

  • Shift Manager
  • Cook and Server
  • Line-Server
  • Hostess

Degrees

  • High School Diploma

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