Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Flexible hard worker ready to learn and contribute to team success.

  • Schedule management and oversight
  • Team development
  • Store Opening and closing procedures
  • Supervision, training and mentoring
  • Issue and conflict resolution
  • Computer skills
  • Reliable and trustworthy
  • Active listening
  • Leadership
  • Store operations oversight
  • Sound judgment
  • Performance improvements
  • Accurate cash handling
  • Retail inventory management
  • Program implementation
  • Shift checklists
  • Project management
  • Clerical
09/2007 to Current Shift Manager Long John Silvers | Latrobe, PA,
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Supervised, trained and guided team by coaching on daily activities.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Created training manual for employees to use as reference guide.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
04/2006 to 09/2007 Photo Lab Technician New York University | Brooklyn, NY,
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
  • Maintained cleanliness and neatness of work areas at all times.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
05/2000 to 04/2005 Photo Lab Manager CVS Pharmacy | City, STATE,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills during stressful circumstances involving consumer complaints, by remaining calm and professional, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Hired and trained new employees, including monitoring and review of individual performance.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Education and Training
Expected in | Computer Science/applied Science Navarro College, Corsicana, TX GPA:
Expected in 05/1996 High School Diploma | Scurry-Rosser High School, Scurry, TX GPA:

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School Attended

  • Navarro College
  • Scurry-Rosser High School

Job Titles Held:

  • Shift Manager
  • Photo Lab Technician
  • Photo Lab Manager


  • Some College (No Degree)
  • High School Diploma

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