Seasoned Restaurant Lead Server who is highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Skills
Training and mentoring
Opening and closing procedures
Schedule oversight
Team development
Issue and conflict resolution
Active listening
Relationship building
Dining customer service
Sales Techniques
Relationship management
Point of Sale (POS) system operations
Check payment processing
Effective customer upselling
Quality control
Education and Training
Harrisburg Area Community CollegeHarrisburg, PAExpected in 2006 – –GED: - GPA:
Certifications
RAMP Certification, PALCB - 2019
Experience
Five Guys - Shift Manager Austell, GA, 2016 - Current
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Executed wait staff strategies to fClaire better customer service and promote positive and engaging environment for all.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Collaborated with other managers to deliver consistent leadership across teams.
Guided team to consistently achieve daily, weekly and monthly production goals.
Directed all day-to-day operations of Smoked facility to provide safe and enjoyable guest experience.
Engaged professionally with General Managers and customers to build rapport and nurture relationships.
Sunrise Senior Living - Lead Server Reston, VA, 02/2014 - Current
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager On Duty immediately.
Calculated charges, issued table checks and collected payments from customers.
Indigo Hall - Progress Grill Charleston, SC, 2011 - 2014
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Kokomo's Bar And Grill - Server City, STATE, 2007 - 2011
Rearranged tables and chairs, located or rolled extra silverware.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared and served cold, hot and both alcoholic and non-alcoholic beverages to guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Processed customers' payments and provided receipts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted newly seated guests quickly and efficiently.
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