(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Seasoned Restaurant Lead Server who is highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

  • Training and mentoring
  • Opening and closing procedures
  • Schedule oversight
  • Team development
  • Issue and conflict resolution
  • Active listening
  • Relationship building
  • Dining customer service
  • Sales Techniques
  • Relationship management
  • Point of Sale (POS) system operations
  • Check payment processing
  • Effective customer upselling
  • Quality control
Education and Training
Harrisburg Area Community College Harrisburg, PA Expected in 2006 GED : - GPA :
  • RAMP Certification, PALCB - 2019
Five Guys - Shift Manager
Austell, GA, 2016 - Current
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Executed wait staff strategies to fClaire better customer service and promote positive and engaging environment for all.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Directed all day-to-day operations of Smoked facility to provide safe and enjoyable guest experience.
  • Engaged professionally with General Managers and customers to build rapport and nurture relationships.
Sunrise Senior Living - Lead Server
Reston, VA, 02/2014 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager On Duty immediately.
  • Calculated charges, issued table checks and collected payments from customers.
Indigo Hall - Progress Grill
Charleston, SC, 2011 - 2014
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Kokomo's Bar And Grill - Server
City, STATE, 2007 - 2011
  • Rearranged tables and chairs, located or rolled extra silverware.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared and served cold, hot and both alcoholic and non-alcoholic beverages to guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Processed customers' payments and provided receipts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.

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Resume Overview

School Attended

  • Harrisburg Area Community College

Job Titles Held:

  • Shift Manager
  • Lead Server
  • Progress Grill
  • Server


  • GED

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