Shift Manager Resume Example
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SHIFT MANAGER
Summary
Seasoned Restaurant Lead Server who is highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Skills
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Experience
Shift Manager|Five Guys - Austell , GA|2016 - Current
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Executed wait staff strategies to foster better customer service and promote positive and engaging environment for all.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collaborated with other managers to deliver consistent leadership across teams.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Directed all day-to-day operations of Smoked facility to provide safe and enjoyable guest experience.
- Engaged professionally with General Managers and customers to build rapport and nurture relationships.
Lead Server|Sunrise Senior Living - Reston , VA|03/2014 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager On Duty immediately.
- Calculated charges, issued table checks and collected payments from customers.
Progress Grill|Indigo Hall - Charleston , SC|2011 - 2014
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Reviewed identification for patrons before serving alcoholic drinks.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Server|Kokomo's Bar And Grill - City , STATE|2007 - 2011
- Rearranged tables and chairs, located or rolled extra silverware.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared and served cold, hot and both alcoholic and non-alcoholic beverages to guests.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Processed customers' payments and provided receipts.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
Education and Training
Harrisburg Area Community College|City, State|2006GED
Certifications
- RAMP Certification, PALCB - 2019
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Resume Overview
School Attended
- Harrisburg Area Community College
Job Titles Held:
- Shift Manager
- Lead Server
- Progress Grill
- Server
Degrees
- GED
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