, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
My name is Jessica Claire, I am 21 years old and I have one 2 year old daughter. I am currently a shift manager at McDonald’s.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.
Motivated managers brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of food, safety, and health practices and market conditions.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Skills
Schedule oversight
Team development
Opening and closing procedures
Training and mentoring
Systems and automation applications
Contract development and management
Lead generation
Issue and conflict resolution
Critical thinking
Time management
Leadership
Active listening
Problem resolution
Conflict resolution
Reliable and trustworthy
People skills
Experience
11/2020 to CurrentShift ManagerFive Guys | Bend, OR,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Generated reports to assess performance and adjusted workflows to realign with targets.
Coordinated shift-based inventory receiving, auditing and restocking.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Directed employees through daily routines.
Handled any customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offerings.
05/2019 to 06/2020Member Service RepresentativeHealthequity, Inc. | Indianapolis, IN,
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Offered exceptional customer service to differentiate and promote company brand.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Assessed customer account information to determine current issues and potential solutions.
Processed customer account changes with proprietary software.
Boosted revenue by listening to customer needs and proposing targeted options.
Delivered service and support to each customer, paving way for future business opportunities.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Set up and activated customer accounts.
09/2017 to 04/2018Certified Nursing AssistantKaiser Permanente | Stockton, CA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
Delivered personal nursing assistance in pre- and post-operative situations.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Collected and documented vital signs to track current patient conditions.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Followed safe lifting techniques and individual resident lifting instructions.
Comforted patients and provided each with reassurance and encouragement.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Obtained and documented vital signs, collected lab specimens, ambulated patients, addressed concerns, performed EKGs and drew blood, all under supervision of [Job title].
Protected and promoted patient rights and assisted individuals to achieve maximum independence.
Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
Provided support with bathing, toileting, grooming, and washing.
Education and Training
Expected in 05/2017High School Diploma | Penn Foster Career School, Scranton, PAGPA:
Received high school diploma while enrolled at Old Dominion Job Corps
Expected in 12/2022Associate of Science | Nursing ECPI University, Henrico, VAGPA:
Expected in | Business AdministrationStrayer University, Washington, DCGPA:
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