shift manager resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking forward to finding a position that allows me to help other people through communication.

  • Mentoring and Coaching
  • Opening and Closing Procedures
  • Delegating Work
  • Decision Making
  • Interpersonal Skills
  • Flexible Schedule
  • Documentation and Reporting
  • Verbal and Written Communication
  • Team Leadership
  • Teamwork and Collaboration
  • Goal Setting
  • Team Building
  • Employee Development
  • Work Planning and Prioritization
  • Employee Coaching and Motivation
  • Complex Problem Solving
  • Problem Resolution
  • Relationship Building
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Handling Customer Complaints
  • Staff Training and Onboarding
  • Team Development
Education and Training
Jamestown Area High School Jamestown, PA Expected in 06/1997 High School Diploma : - GPA :
Bolthouse Farms - Shift Manager
Bakersfield, CA, 09/2022 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Reinforced rules to promote superior employee performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
Maidpro - House Cleaner
Great Neck, NY, 09/2021 - 07/2022
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Empatica - General Manager
Boston, MA, 01/2019 - 04/2021
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Forecasted customer demand to set prices or credit terms for goods or services.
Macy's - Stock Associate
Indianapolis, IN, 08/2016 - 12/2018
  • Communicated with customers to answer questions.
  • Followed instructions to properly arrange merchandise items.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted customers with product, promotion and policy information.
  • Identified and quickly handled spill clean-up.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.

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Resume Overview

School Attended

  • Jamestown Area High School

Job Titles Held:

  • Shift Manager
  • House Cleaner
  • General Manager
  • Stock Associate


  • High School Diploma

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