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Shift Manager Resume Example

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SHIFT MANAGER
Summary

Motivated to bring strong leadership and planning talents to new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives.

Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Accomplished Customer Service Representative recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in Communication, Active listening and Being Positive.

Experience
06/2019 - CurrentCompany Name - Shift ManagerCity, State
  • Increased overall team efficiency and productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
12/2018 - 09/2019Company Name - Account ManagerCity, State
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Managed and maintained client book of 50 accounts and weekly sales records.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Increased client revenue by creating effective advertising campaigns.
  • Developed relationships with customers and provided individualized customer service to maintain longevity of accounts.
  • Collaborated with graphic designers to produce high-quality advertising in line with brand image through webdite advertisement and Stage floor
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Managed existing accounts using Cynergi.
  • Participated in incentive programs and contests designed to support achievement of production goals.
02/2014 - 12/2018Company Name - Team Leader SupervisorCity, State
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Identified equipment malfunctions by using various troubleshooting methods, including powercycling their modem and router to fix issues.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
08/2012 - 07/2014Company Name - Customer Service RepresentativeCity, State
  • Assisted approximately 25-40 customers daily with troubleshooting questions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered customer questions and addressed concerns, resulting in 73% reduction in complaint calls.
  • Troubleshooting cable and internet issus with xfinity
Skills
  • Training and mentoring
  • Team development
  • Knowledgeable Shift Manager proficient in scheduling, money handling and team management.
  • Opening and closing procedures
  • Organization
  • Report creation
  • Call center experience
  • Active listening
  • Retail sales customer service
  • Problem-solving abilities
  • Microsoft Office expertise
  • Adaptive team player
  • Customer service
Education and Training
05/2008Jennings Senior High SchoolCityHigh School Diploma
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Resume Overview

School Attended

  • Jennings Senior High School

Job Titles Held:

  • Shift Manager
  • Account Manager
  • Team Leader Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma

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