Motivated to bring strong leadership and planning talents to new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives.
Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Accomplished Customer Service Representative recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in Communication, Active listening and Being Positive.
Skills
Training and mentoring
Team development
Knowledgeable Shift Manager proficient in scheduling, money handling and team management.
Opening and closing procedures
Organization
Report creation
Call center experience
Active listening
Retail sales customer service
Problem-solving abilities
Microsoft Office expertise
Adaptive team player
Customer service
Experience
Shift Manager, 06/2019 to Current Marco's Pizza – Gladstone, MO,
Increased overall team efficiency and productivity.
Cross-trained in every store role to maximize operational knowledge.
Ran daily reports to assess performance and make proactive adjustments.
Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Helped employees operate productively and stay on task to meet business and customer needs.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Account Manager, 12/2018 to 09/2019 Td Garden – Lebanon, NH,
Reached out to accounts measuring satisfaction and increased revenue.
Managed and maintained client book of 50 accounts and weekly sales records.
Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Increased client revenue by creating effective advertising campaigns.
Developed relationships with customers and provided individualized customer service to maintain longevity of accounts.
Collaborated with graphic designers to produce high-quality advertising in line with brand image through webdite advertisement and Stage floor
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Managed existing accounts using Cynergi.
Participated in incentive programs and contests designed to support achievement of production goals.
Team Leader Supervisor, 02/2014 to 12/2018 Lkq Corp – Bloomington, CA,
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Identified equipment malfunctions by using various troubleshooting methods, including powercycling their modem and router to fix issues.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Customer Service Representative, 08/2012 to 07/2014 Convergys Corporation – City, STATE,
Assisted approximately 25-40 customers daily with troubleshooting questions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, and inventory requirements to supervisors.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered customer questions and addressed concerns, resulting in 73% reduction in complaint calls.
Troubleshooting cable and internet issus with xfinity
Education and Training
High School Diploma: , Expected in 05/2008 Jennings Senior High School - St.Louis, MO, GPA:
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