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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary
Retail Sales Associate with more than16 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Accomplished Assistant Store Manager with 16 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. I believe that with top-notch sales associates and great management staff, all else with the business will fall into place and run very smoothly, with the eception of small day to day issues that should get resolved very efficiently and professionally. As most can see, I originated from Texas and that's where my career launched and I have been learning as the years pass. I have always felt that in order to have a productive staff, your management has to be right there getting down and dirty to make all goals possible. I am not one to just deligate things for staff to do, I like to get in there and lend a helping hand so that my staff knows that I'm there to help, not watch people work. I've always been a team player and always will be no matter in management or just one of the team members.
Skills
  • Customer-oriented
  • Store displays
  • Merchandising
  • POS systems
  • Hourly shift management
  • Bank deposit procedures
  • Goal-oriented
  • Staff training and development
  • Opening and closing procedures
  • Credit card transactions
  • Retail sales
  • Computer literate
  • Merchandising
  • Stocking
  • Motivated team player
  • Employee relations
  • Upselling techniques
  • Staff training/development
Work History
Shift Manager June 2012 to September 2012
 Bojangles - 750 Hwy 61 Villa Rica, GA 30180
  • Promoted from Team Leader to Assistant Manager within one months.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 5 to 10 team members per shift.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Conducted store inventories once per quarter.
Shift Leader February 2010 to May 2012
 Love's Truck Stop & Country Stores - Waco, GA
  • Promoted from Team Leader to Assistant Manager within one and a half  months.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 3 to 8 sales associates.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
Cashier/ Training for 3rd key Assistant Manager November 2009 to February 2010
 Family Dollar - 337 College Dr. Barnesville, GA 30204
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Customer Service/ Cashier May 2009 to November 2009
 B & L Quick Service - 315 Colloege Dr. Barnesville, GA 30204
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Replenished supplies, bags and other materials at each cash wrap.
Customer Service/ Cashier September 2008 to December 2008
 TJ Outfitters - 1054 Hwy 36W Barnesville, GA 30204
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Replenished supplies, bags and other materials at each cash wrap.
Assistant Manager/ Cashier April 2005 to August 2008
 Hillsboro Shell/ QWRA, Inc. - Hillsboro, TX
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Served as the main liaison between customers, management and sales team.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Participated in physical inventory counts every time period.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Replenished supplies, bags and other materials at each cash wrap.
Retail Sales/Customer Service/Diesel Cashier February 2002 to April 2004
 Love's Truck Stops & Country Stores - Hillsboro, TX
  • Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
Assistant Fueldesk Manager/Backup Accounting Manager/Merchandiser December 2000 to July 2003
 Flying J - Waco, TX
  • Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Served as the main liaison between customers, management and sales team.
  • Processed 10 to 20 daily invoices and billed renewed invoices to clients.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Posted receipts to appropriate general ledger accounts.
  • Created daily and weekly cash reports for accounting management.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Hired and trained several of the new staff.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Drafted biweekly time sheets for 65 executives and employees.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Worked with managers to develop annual expense plan goals.
  • Prepared financial pages for presentation to senior management.
  • Cross-trained and backed up other customer service managers.
  • Managed work flow to exceed quality service goals.
Assistant Manager/Diesel Cashier/Retail Sales September 1996 to November 2000
 Knox Oil Company - Hillsboro, TX
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Trained staff on operating procedures and company services.
  • Managed work flow to exceed quality service goals.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Trained staff on operating procedures and company services.
Retail & Wholesale Sales/Cashier August 1980 to October 1985
 Bavarian Backery & Cafe' - Fort Worth, TX
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Prepared sales slips and sales contracts.
  • Stocked shelves and supplies and organized displays.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Used time efficiently when not serving customers, including cleaning display cases and stocking of all boxes, bags, cups and napkins ect.
  • Verified that all customers received receipts for their purchases.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Cashier February 2013 to Current
 JR Morgan Oil Co - Villa Rica, GA
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Carmel High Obtained my GED in Texas, 1986. Carmel, IN
 GED: Accounting Major
  • Emphasis in Accounting.
  • Accounting Academic Achievement Award.
Windham School Systems 1995 Gatesville, TX
 Associate of Arts: Graphic Arts
  • Coursework in Graphic Arts.
  • Graphic Arts Academic Achievement Award.
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Resume Overview

Companies Worked For:

  • Bojangles
  • Love's Truck Stop & Country Stores
  • Family Dollar
  • B & L Quick Service
  • TJ Outfitters
  • Hillsboro Shell/ QWRA, Inc.
  • Love's Truck Stops & Country Stores
  • Flying J
  • Knox Oil Company
  • Bavarian Backery & Cafe'
  • JR Morgan Oil Co

School Attended

  • Carmel High
  • Windham School Systems

Job Titles Held:

  • Shift Manager
  • Shift Leader
  • Cashier/ Training for 3rd key Assistant Manager
  • Customer Service/ Cashier
  • Assistant Manager/ Cashier
  • Retail Sales/Customer Service/Diesel Cashier
  • Assistant Fueldesk Manager/Backup Accounting Manager/Merchandiser
  • Assistant Manager/Diesel Cashier/Retail Sales
  • Retail & Wholesale Sales/Cashier
  • Cashier

Degrees

  • GED : Accounting Major
    Associate of Arts : Graphic Arts

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