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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary

Tireless Fry Cook proficient in the kitchen. Capable of preparing food, mixing ingredients and maintaining clean food prep areas. In-depth knowledge of various cooking equipment, including grinder and all bladed equipment. Outstanding customer service and communication skills. Team-inspired Server and Cater-Waiter identified as integral component to successful group-oriented initiatives. Exercising strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of catering events assembly, presentation and execution. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Resourceful professional skilled at promoting memorable dining experiences. Team player offering dynamic personality and extensive background working in restaurant settings. Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly Waiter. Physically fit Security Officer adept at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Competent Security Officer which remains on high alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Portioning
  • Food rotation
  • Kitchen sanitation
  • Ingredients measuring
  • Garnishing
  • Supply management
  • Guest relations
  • Friendly demeanor
  • Loss prevention training
  • Equipment maintenance
  • Microsoft Office Suite
  • Bussing understanding
  • Fine-dining expertise
  • Ordering and invoicing
  • Safe food handling
  • Weights and measures
  • [Specialty] Cuisine knowledge
  • Accurate money handling
  • Signature dish creation
  • Guest relations professional
  • Food and beverage pairings
  • Shipping and receiving background
  • Quick problem solver
  • Quick learner
  • Product stocking
  • Liquor and smoking laws familiarity
  • Slicing meats and cheeses
  • Microsoft Excel
  • Customer service oriented
  • Wine knowledge
  • Excellent judgment
  • Up-selling capability
  • Sanitation requirements
  • Time management
  • Depth perception
  • Customer service
  • CPR certification
  • Multitasking
  • High energy
  • Committed team player
  • Thrives in fast-paced environment
  • Bending, stooping and turning
  • Inventory controls
  • Team Leadership
  • Training and Development
  • Strategic Planning
  • MS Office
  • Decision-making
  • Employee training
  • Flexible schedule capability
  • Adaptability
  • Team leadership
  • Efficient precision
  • Scanner operation
  • Deboning meat
  • Trash compactor operation
  • Food allergy knowledge
  • Inventory control
  • Outgoing and energetic
  • Problem-solving
  • Effective trainer
  • Attention to detail
  • Food safety procedures
  • Menu expertise
  • Tableside service
  • Organized and efficient server
  • Hospitality expertise
  • Compliance standards
  • Strong work ethic
  • Cash handling expert
  • Forklift operation
  • Hand truck operation
  • Customer-focused
  • Working in coolers and freezers
  • Hand-eye coordination
  • Critical thinking
  • Emergency management
  • Arrest procedures
  • Electronic surveillance
  • Safety and security
  • Surveillance
  • Crime prevention
  • Stationary surveillance
  • Weapons training
  • Theft prevention training
  • Emergency response
  • Military experience
  • Risk analysis training
  • Firearms expert
  • Accurate Money Handling
  • Team Development
  • Schedule Management
  • Staff Management
Work History
Shift Manager, 04/2020 to Current
Pizza Hut – Titusville, PA
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Ran nightly reports closing out various accounts and detailing daily activities.
Line Cook, 04/2018 to 09/2018
Cracker Barrel Old Country Store Inc – Meadville, PA
  • Checked each food item to ensure that it was fresh and provided feedback to kitchen supervisor in cases where freshness was an issue.
  • Monitored the time and heat of equipment ensuring that both were regulated as necessary.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Performed waste management duties by ensuring that trash was properly and safely disposed of.
  • Handled portion control activities according to specified instructions provided by the chef.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintain clean, neat and properly stocked check stand area.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Prepared, cut, weighed and wrapped deli meats and cheeses.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Sorted, soaked and washed flatware.
  • Kept kitchen areas clean and free of debris and water.
  • Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Kept cases and shelves clean and well stocked.
  • Maintain proper temperature and humidity levels for meat products.
Customer Service Representative, 01/2016 to 02/2017
Sheetz – Titusville, PA
  • Worked closely with sales representatives on inventory control and ordering.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise. 
  • Provided ongoing guest service, including Product and service advice.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Bagged, boxed or gift-wrapped sold merchandise per customer request.
  • Supported customers and fielded questions regarding merchandising and pricing.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Set up and explained new membership contracts.
  • Learned, referenced and applied product knowledge information.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Assisted customers promptly and politely, in person and via telephone.
  • Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
     
  • Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas.
  • Answered customer questions regarding merchandise and pricing.
Head Cook, 01/2012 to 04/2014
Ponderosa Steakhouse – Erie, PA
  • Properly sanitized counters and utensils had been used in the preparation of raw meat, poultry, fish and eggs.
  • Followed the "first in, first out" rule with all food, ensuring that outdated items were properly disposed of.
  • Inspected the freezer and refrigerator daily to check that they were kept at the proper temperatures.
  • Ensured the kitchen, utensils and storeroom were kept meticulously clean.
  • Interacted with kitchen employees and answered questions regarding meals.
  • Maintained the grill, stove and oven and cleaned them daily.
  • Offered product samples, answered questions and helped customers find items.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Ensured meats were properly cut in a timely manner.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Maintained stockroom and warehouse.
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Kept cases and shelves clean and well stocked.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Maintain clean, neat and properly stocked check stand area.
  • Set dining tables according to type of event and service standards.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting the Meragan.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Maintained clean dining room, lobby and service areas at all times.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
  • Maintained appropriate professional relationship with union officials.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Maintain proper temperature and humidity levels for meat products.
  • Assisted guests with finding items.
  • Created and implemented an action plan to address cost control issues.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Inventoried and restocked items throughout day.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Listened to, understood and clarified guest concerns and issues.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Upheld standards of cleanliness, food handling and safety.
  • Received frequent customer compliments for going above and beyond normal duties.
Education
Argosy University - Orange, CA
High School DiplomaMaplewood Jr/High School - Townville, PA
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Resume Overview

Companies Worked For:

  • Pizza Hut
  • Cracker Barrel Old Country Store Inc
  • Sheetz
  • Ponderosa Steakhouse

School Attended

  • Argosy University
  • Maplewood Jr/High School

Job Titles Held:

  • Shift Manager
  • Line Cook
  • Customer Service Representative
  • Head Cook

Degrees

  • High School Diploma

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