Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Skills
  • Team development
  • Inventory management
  • Training and mentoring
  • Opening and closing procedures
  • Schedule oversight
  • Brand management
  • Issue and conflict resolution
  • Systems and automation applications
  • Customer service
  • Problem resolution
  • Supervision
  • Operational improvement
  • Project organization
  • Team building
  • Insurance billing
  • Administrative support
  • First Aid/CPR
  • Communications
  • Business operations
  • Security systems
  • Process improvement
  • Planning and coordination
Experience
Shift Manager, 11/2019 - 03/2020
Coborn's Owatonna, MN,
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Managed and mentored 10 staff members.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Cashier/Customer Service Manager, 10/2018 - 06/2019
Walmart City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for walmart products and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Cashier/Sandwich Artist, 03/2017 - 08/2018
Subway City, STATE,
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments for sandwhiches and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 06/2017
-
James Madison High School - Peachtree City, GA,
GPA:

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Resume Overview

School Attended

  • James Madison High School

Job Titles Held:

  • Shift Manager
  • Cashier/Customer Service Manager
  • Cashier/Sandwich Artist

Degrees

  • High School Diploma

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