Dedicated and hardworking Shift Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Employee supervision and motivation
Store operations oversight
Store opening and closing procedures
Accurate cash handling
Retail inventory management
Team-oriented
Scheduling master
Staff training and development
Sales professional
Outstanding communication skills
Customer Service
Reliable
Education and Training
HomeschooledSalem, Wisconsin, Expected in 05/2012 – –High School Diploma: - GPA:
Experience
Coffee And Bagel Brands - Shift Manager Urbandale, IA, 08/2018 - Current
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Cross-trained in every store role to maximize operational knowledge.
Ran daily reports to assess performance and make proactive adjustments.
Helped employees operate productively and stay on task to meet business and customer needs.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored and supported new employees to maximize team performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Fifth Wall - Store Manager Charlotte, NC, 08/2016 - 08/2018
Assessed, optimized and elevated operations to target current and expected demands.
Hired, trained and managed team of 22 associates, including evaluating performance and enforcing disciplinary actions.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Built loyal customer base by delivering excellent service and stocking in-demand products, including Food and Beverage products.
Enforced adherence to policies, standards and security protocols.
Prioritized sanitation, safety and health standards in work areas.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw inventory tracking, management and physical inventory counts.
Resolved customer problems by investigating issues, answering questions and building rapport.
Hired and trained 24 employees to start new Drive Thru store in Lake Geneva.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Collaborated with Store Managers to recruit and develop personnel and cultivate top performance.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Cross-trained in every store role to maximize operational knowledge.
Ran daily reports to assess performance and make proactive adjustments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored and supported new employees to maximize team performance.
Trained and supervised staff members.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
American Eagle Outfitters - Floorset Associate City, STATE, 11/2013 - 12/2015
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Educated customers on product and service offerings.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Recommended merchandise to customers based on needs and preferences.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
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