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Shift Manager Resume Example

Resume Score: 80%

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SHIFT MANAGER
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Training and development
  • Team leadership
  • Schedule management
  • Accurate money handling
  • Inventory controls
  • Staff management
  • Detail-oriented
  • Money handling abilities
  • Goal-oriented
  • Computer literate
  • Natural leader
  • Positive and friendly
  • Strong interpersonal skills
  • Quick learner
  • Motivated team player
  • POS systems expert
  • Exceptional time management skills
  • Cash handling and management
  • Skilled problem solver
Work History
Marie Callender's Restaurant & BakeryShift Manager//Bakersfield, CA//January 2016 to December 2019
  • Tracked receipts, employee hours and inventory movements
  • Kept employees operating productively and working on task to meet business and customer needs
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Trained and mentored new employees to maximize team performance
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Trained back-up associates and led crew members in managing operations of storefront
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Chili's Grill & BarShift Manager//Bakersfield, CA//January 2013 to January 2016
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Trained and mentored new employees to maximize team performance
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Trained back-up associates and led crew members in managing operations of storefront
WalmartAssistant Manager//Bakersfield, CA//March 2006 to December 2012
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Trained team members in successful strategies to meet operational and sales targets
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached team on effective upselling and cross-selling methods
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Monitored employee performance and developed improvement plans
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Promoted to Assistant Manager after only [Number] months with company
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Onboarded new employees, including training, mentoring and new hire documentation
Education
Undergraduate - BusinessBakersfield College//Bakersfield, CA//August 2019
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Resume Overview

Companies Worked For:

  • Marie Callender's Restaurant & Bakery
  • Chili's Grill & Bar
  • Walmart

School Attended

  • Bakersfield College

Job Titles Held:

  • Shift Manager
  • Assistant Manager

Degrees

  • Undergraduate - Business

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