Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Skills
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Work History
Coffee And Bagel BrandsShift Manager//Bloomfield Hills , MI//January 2016 to December 2019
- Tracked receipts, employee hours and inventory movements
- Kept employees operating productively and working on task to meet business and customer needs
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Managed schedules, accepted time off requests and found coverage for short shifts
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Trained and mentored new employees to maximize team performance
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Trained back-up associates and led crew members in managing operations of storefront
- Cooperated with coworkers to improve customer experience and manage storefront
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Regularly checked building to confirm maintenance and cleaning met code and regulations
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Coffee And Bagel BrandsShift Manager//Bountiful , UT//January 2013 to January 2016
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
- Cooperated with coworkers to improve customer experience and manage storefront
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Coached crew members to optimize performance and motivate toward more efficient work
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Regularly checked building to confirm maintenance and cleaning met code and regulations
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained back-up associates and led crew members in managing operations of storefront
Arby's, LlcAssistant Manager//Marietta , GA//March 2006 to December 2012
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Trained team members in successful strategies to meet operational and sales targets
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached team on effective upselling and cross-selling methods
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Monitored employee performance and developed improvement plans
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Promoted to Assistant Manager after only [Number] months with company
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Onboarded new employees, including training, mentoring and new hire documentation
Education
Undergraduate - BusinessBakersfield College//City, State//August 2019
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Resume Strength
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Resume Overview
School Attended
- Bakersfield College
Job Titles Held:
- Shift Manager
- Assistant Manager
Degrees
- Undergraduate - Business
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