Versatile Shift Manager offering 3 years of progressive experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally.
Skills
Schedule oversight
Training and mentoring
Team development
Opening and closing procedures
Experience
8/2020 to Current
Shift ManagerFestival Foods – Portage, WI,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Coordinated shift-based inventory receiving, auditing and restocking.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Managed scheduling for 30 employees.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offerings.
Cross-trained in every store role to maximize operational knowledge.
1/2018 to 8/2020
Shift ManagerFestival Foods – Salem, WI,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Generated reports to assess performance and adjusted workflows to realign with targets.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Managed scheduling for 30 employees.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offerings.
Cross-trained in every store role to maximize operational knowledge.
Optimized productivity, streamlined program efficiency and boosted profitability.
6/2017 to 1/2018
Sales ClerkNucor Corporation – Pleasure Ridge Park, KY,
Responded to customer questions about products and services.
Prepared products by adding tags and readying pallets for restocking.
Greeted customers upon entrance and handled cash and credit transactions.
Put new merchandise on shelves and racks in attractive arrangements.
Served customers to boost revenue and improve retention rates.
Assessed floor displays to restock merchandise.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Assisted customers with product, promotion and policy information.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Checked out customers by processing payments and bagging items.
Supported customers by phone regarding store operations, products, promotions and orders.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Maintained front check out area to keep traffic flows running smoothly and efficiently.
Carried and secured customer purchases in vehicles.
Received and submitted payments and returns with accuracy and efficiency.
Updated signage to reflect current pricing and promote target merchandise.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Facilitated inventory and stock management to replenish inventories and minimize excess.
Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Reviewed planograms and end cap placements to properly merchandise items.
Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
Answered questions and inquiries per shift regarding products, prices and availability.
Education and Training
Expected in 05/2017
High School Diploma: Fairborn High School - Fairborn, Ohio, GPA:
Expected in
: Fine Arts Sinclair Community College - Dayton, OH GPA:
Expected in
: Fine Arts Claire State University - Dayton, OH GPA:
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