Shift Manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ethical customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering twenty years of experience in quickly resolving multiple issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about retail and customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Effective supervisor with twenty years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Report generation
  • Credit card payment processing
  • Senior leadership support
  • Quality assurance controls
  • Inbound and outbound calling
  • Organizational strengths
  • Adaptive team player
  • Problem-solving abilities
  • Team leadership
  • In-store support
  • Quality control
  • Shipping and receiving understanding
  • Store maintenance
  • Stockroom procedures
  • Conflict resolution
  • Retail sales customer service
  • Customer relations
  • Inventory control
Shift Manager, 10/2018 to Current
Firehouse SubsCouncil Bluffs, IA,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Directed employees through daily routines.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
Overnight Shift Supervisor , 04/2012 to 10/2018
Giant Eagle, Inc.Cuyahoga Falls, OH,
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Collaborated with team members to improve performance and implement training updates.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Completed opening and closing duties to facilitate business operations.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Assisted the general manager during assigned periods and trained over a hundred new team members.
Backup Bookkeeper/Customer Service Representative, 01/2008 to 04/2012
Krogers(Jim Steele)City, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained eighty new employees each quarter in procedures and policies in order to maximize team performance.
  • Cross-trained staff members, resulting in 90% increase in customer satisfaction ratings.
  • Met or exceeded revenue objectives by promoting great services to customers during service, account and sales follow-up calls.
  • Reviewed account and service histories to identify trends and issues.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Answered hundreds+ inbound calls per day and directed to designated individuals or departments.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Kept abreast of rapidly evolving retail technology to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.
Education and Training
High School Diploma: , Expected in 06/1989
Bel Air High School - El Paso, TX
Additional Information

Employers addresses,phone numbers, etc.


1919 E Frankford

Carrollton, Tx 75007


Manager: Sam Sarker

reason left: currently employed

Cvs pharmacy

100 W. Corporate Dr

100 Montgomery St. 10th Floor


Manager: Tim Smith

reason left: store was getting robbed consistently; no security worked overnight


1510 Business 121

Lewisville,Tx 75067


Manager: Jim Steele

reason left: store closed down

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Resume Overview

School Attended

  • Bel Air High School

Job Titles Held:

  • Shift Manager
  • Overnight Shift Supervisor
  • Backup Bookkeeper/Customer Service Representative


  • High School Diploma

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