shift manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering related experience and pursuing new professional challenges with room for advancement..

  • Staff Management
  • Food Safety
  • Sales
  • Inventory Management
  • Budgeting
  • Inventory Control
  • Data Entry
  • Customer Contact
  • Cash Management
  • Quality Management
  • Store Operations
  • Merchandising
  • Customer Complaint Resolution
06/2017 to Current
Shift Manager Firehouse Subs Denver, CO,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
02/2013 to 09/2017
Shift Manager/Key Holder The Shipyard Sacramento, CA,
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Managed store security needs as required.
  • Responded to safety and loss prevention incidents.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
  • Set up visually appealing promotional displays.
  • Recommended improvements to store procedures.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
09/2004 to 03/2005
Account Manager Vsc Fire & Security, Inc Richmond, VA,
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Managed budgeting, forecasting and performance for all accounts.
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
  • Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
  • Resolved issues quickly and professionally to retain clients.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Adjusted financial schedules and prices by applying supply management department cost information.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Designed timelines for office furniture installation to customers and alerted them of changes or updates frequently to uphold satisfaction.
09/1990 to 08/2002
Office Manager Corvis City, STATE,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Increased office organization by developing filing system and customer database protocols.
  • Supported field technicians with smooth and efficient clerical support.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated employee paperwork and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors promptly and directed to correct locations.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Education and Training
Expected in
: Business Administration/Criminal Justice
Anne Arundel Community College - Arnold, MD
Expected in
: Information Technology
Strayer University - Washington, DC
Expected in
Certificate: Criminal Justice/ Law Enforcement
Federal Law Enforcement Training Center - Glynn County, Ga,

Microsoft Office Training


Additional Information

Lapses in employment history are due to taking care of disabled husband who subsequently passed away. Times of lapsed employment were supplemented with employment at temporary agencies.

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Resume Overview

School Attended

  • Anne Arundel Community College
  • Strayer University
  • Federal Law Enforcement Training Center

Job Titles Held:

  • Shift Manager
  • Shift Manager/Key Holder
  • Account Manager
  • Office Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Certificate

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