LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

IM A VERY OUTGOING PERSON IM A MOTHER OF FOUR IM TRYING TO EXPAND MY VISION INTO BECOMING A BETTER PERSON

Skills
  • Opening and closing procedures
  • Schedule oversight
  • Team development
  • Training and mentoring
  • Capital improvement planning
  • Lead generation
  • Key accounts and territory management
  • Contract development and management
  • Team management
  • Team building
  • First Aid/CPR
  • Microsoft Office
  • Training & Development
  • Time management
  • Multitasking
  • Collaboration
Experience
01/2020 to 02/2020
Shift Manager Energy Transfer South Amboy, NJ,
  • Increased customer base and market share by promoting product through diverse channels.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Cross-trained in every store role to maximize operational knowledge.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Met with each associate to establish realistic monthly sales goals.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Automated office operations, managed client correspondence and tracked records.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
03/2019 to 10/2019
Security Officer American Advanced Management, Inc Chico, CA,
  • Investigated alarms and disturbances to maintain safety.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked credentials and issued passes before allowing access to property.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
01/2016 to 10/2016
Shift Leader Abb Ltd San Jose, CA,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Documented receipts, employee hours and inventory movements.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Created training manual for all employees to use as reference guide.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Generated reports to assess performance and make adjustments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Assisted with performance reviews to identify areas of improvement.
  • Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Delegated tasks to employees and monitored activities and task completion.
03/2015 to 10/2015
Crew Member Brightview Landscapes, Llc Oceanside, CA,
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education and Training
Expected in 05/2007
High School Diploma:
PEARL COHN HIGH SCHOOL - Nashville, TN,
GPA:

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School Attended

  • PEARL COHN HIGH SCHOOL

Job Titles Held:

  • Shift Manager
  • Security Officer
  • Shift Leader
  • Crew Member

Degrees

  • High School Diploma

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