Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
IM A VERY OUTGOING PERSON IM A MOTHER OF FOUR IM TRYING TO EXPAND MY VISION INTO BECOMING A BETTER PERSON
Skills
Opening and closing procedures
Schedule oversight
Team development
Training and mentoring
Capital improvement planning
Lead generation
Key accounts and territory management
Contract development and management
Team management
Team building
First Aid/CPR
Microsoft Office
Training & Development
Time management
Multitasking
Collaboration
Experience
01/2020 to 02/2020
Shift ManagerEnergy Transfer – South Amboy, NJ,
Increased customer base and market share by promoting product through diverse channels.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Cross-trained in every store role to maximize operational knowledge.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Met with each associate to establish realistic monthly sales goals.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Leveraged market knowledge and leadership ability to help drive profit increases.
Automated office operations, managed client correspondence and tracked records.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Leveraged ERP software to coordinate and enhance inventory delivery.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Mitigated risk by ensuring regulatory compliance for required licensing.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Assessed, optimized and elevated operations to target current and expected demands.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
03/2019 to 10/2019
Security OfficerAmerican Advanced Management, Inc – Chico, CA,
Investigated alarms and disturbances to maintain safety.
Operated and maintained x-ray and metal detection devices at building checkpoints.
Circulated among patrons and customers to keep abreast of emergent security situations.
Surveilled all areas within facility to identify suspicious behavior.
Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Responded to emergency situations quickly to minimize risk and injury.
Operated scanning equipment to keep entrance lines moving efficiently.
Guarded restricted areas to prevent unauthorized entry.
Checked credentials and issued passes before allowing access to property.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Oversaw premises to identify security risks to promote employee and visitor safety.
01/2016 to 10/2016
Shift LeaderAbb Ltd – San Jose, CA,
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Documented receipts, employee hours and inventory movements.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Created training manual for all employees to use as reference guide.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Managed schedules, accepted time off requests and found coverage for shifts.
Assisted with performance reviews to identify areas of improvement.
Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
Reviewed applications and resumes and recommended top candidates for interviews.
Inspected incoming supplies to conform with materials specifications and quality standards.
Maintained visually appealing and effective displays through use of lighting and signage.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Delegated tasks to employees and monitored activities and task completion.
03/2015 to 10/2015
Crew MemberBrightview Landscapes, Llc – Oceanside, CA,
Drove team success by completing assigned task quickly and accurately.
Upheld high standards of productivity and quality in all areas of operations.
Remained mindful of workplace safety according to predetermined specifications.
Brought in loads for sorting, storage or disposal according to quality categories.
Kept activities moving smoothly by coordinating schedules and personnel.
Observed safety precautions and practices when using heavy machinery and equipment.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education and Training
Expected in 05/2007
High School Diploma: PEARL COHN HIGH SCHOOL - Nashville, TN, GPA:
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