Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Dedicated health enthusiast who strives to be an aid in achieving personal growth, and lasting happiness. Knowledgeable in natural healing and homeopathy. Customer service professional dedicated to effective team management and customer satisfaction. Holistic enthusiast, successful at working cooperatively with people to help identify, and address impediments to personal growth and health. Management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Customer care professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Passionate, Nutrition enthusiast dedicated to improving dietary habits and long term health of people of all ages. Extensively trained in sports nutrition.
Trained in business development
Brand awareness development
Accomplished in relationship selling
Friendly and cheerful
Team building expert
MS Office proficiency
Proven sales track record
Exceptional time management
Analytical problem solver
Adept at closing sales
Supervision and training
Calm under pressure
Complex problem solving
Event Management and Promotion
Shift Manager The Vitamin Shoppe - Tampa, Fl
Operate a cash register for cash, checks, and credit card transactions.
Manual credit card imprints when systems are offline, or in faulty, etc...) Stock and replenished merchandise according to store merchandising layouts.
Clean and organized the store, including the Cash wrap, Store entrance, work area and break room, and other key parts of the stores' floor.
Alert customers to upcoming sales events and promotions.
Complete all point of sale Opening and Closing procedures, including; counting the contents of the cash registers, preparing bank deposits and change orders, verifying safe count, and validating that all financial documentation(s) are finalized with signatures, and other aspects of completion.
Handle all customer relations issues in a gracious manner and in accordance with company policies.
Welcome customers into Store with a warm, enthusiastic, and friendly manner, asking open-ended questions to best find what is most suitable to each customer's specific goals/needs.
Educating on possible helpful "add-ons" while building the basket.
Closing the sale while providing a trusting and friendly bond/approach in order to help create a repetitive, and consistent customer.
Educate customers about the brand to incite excitement about the company's mission and values.
Share best practices for sales and customer service with other team members to help improve the store's efficiency.
Use time efficiently whilst store volume was slow by; checking the Store's monthly sales goals (ups & downs), UPTs, Sales counts, Customer Counts, researching new possible add-ons to that may helps sales to the Store's inventory, pricing merchandise according to both weekly and monthly changeovers/planograms, re-stocking shelves, and taking notes to possible store improvements.
Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
Follow merchandising guidelines to present visually appealing displays.
Champion a positive work environment by consistently treating all employees and customers with utmost respect and consideration.
Communicate clear expectations and goals to each team member.
Actively pursue personal learning and development opportunities.
Strategically schedule team members to maintain optimal staffing levels at all times.
Supervise and direct all merchandise and shipment processing.
Answer customer telephone calls promptly and in an appropriate manner.
Maintain and establish merchandising standards, including window, sales floor and promotional displays.
Plan and execute events and marketing programs.
Answer questions regarding the store and its merchandise.
Generate repeat business through exceptional customer service.
High School Diploma : 2007Wiregrass Ranch High School - Wesley Chapel, FLGPA: GPA: 9GPA: 3.89 (weighted)
Coursework in Public Relations Coursework in Marketing and Advertising
Associate of Arts : Health SciencesHillsborough Community CollegeGPA: GPA: 3.5-3.9Health Sciences GPA: 3.5-3.9
Coursework in Exercise Science, and Nutrition
Coursework in Business Administration, Finance andMarketing Coursework in Human Anatomy, Physiology and Organic Biochemistry
Advertising, Anatomy, approach, Biochemistry, Budget development, Budgeting, Business Administration, cash register, cash registers, Closing, Conflict Resolution, CPR, credit, customer relations, customer satisfaction, Customer service, documentation, Employee Relations, Staff training, Finance, financial, hiring, inventory, Inventory control, listening, marketing, Merchandising, Excel, MS Office, Microsoft Outlook, window, Word, Natural, Negotiation, taking notes, ons, Physiology, policies, pricing, problem solver, Public Relations, Recruiting, researching, Sales, scheduling, staffing, store merchandising, telephone, time management, workflow
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
The Vitamin Shoppe
Wiregrass Ranch High School
Hillsborough Community College
Job Titles Held:
High School Diploma : 2007 Coursework in Public Relations Coursework in Marketing and Advertising
CURRENT Associate of Arts : Health Sciences Coursework in Exercise Science, and Nutrition
Coursework in Business Administration, Finance and Marketing Coursework in Human Anatomy, Physiology and Organic Biochemistry
Create a job alert for [job role title] at [location].