Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Skills
- Team development
- Training and mentoring
- Schedule oversight
- Issue and conflict resolution
- Customer service
- Supervision
- Project organization
- Insurance billing
- First Aid/CPR
- Business operations
- Process improvement
- Inventory management
- Opening and closing procedures
- Brand management
- Systems and automation applications
- Problem resolution
- Operational improvement
- Team building
- Administrative support
- Communications
- Security systems
- Planning and coordination
Education
James Madison High SchoolCity06/2017High School Diploma
Work History
Krystal- Shift Manager
Chattanooga , TN11/2019 - 03/2020
Chattanooga , TN11/2019 - 03/2020
- Helped employees operate productively and stay on task to meet business and customer needs.
- Cross-trained in every store role to maximize operational knowledge.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Managed and mentored 10 staff members.
- Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Spearheaded development of training strategies for retail partners and e-commerce teams.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Assessed, optimized and elevated operations to target current and expected demands.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Walmart- Cashier/customer Service Manager
City , STATE10/2018 - 06/2019
City , STATE10/2018 - 06/2019
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Welcomed customers, offering assistance to help find necessary store items.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments for walmart products and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Subway- Cashier/Sandwich Artist
City , STATE03/2017 - 08/2018
City , STATE03/2017 - 08/2018
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments for sandwhiches and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
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Resume Strength
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- James Madison High School
Job Titles Held:
- Shift Manager
- Cashier/customer Service Manager
- Cashier/Sandwich Artist
Degrees
- High School Diploma
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