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Shift Manager Resume Example

Resume Score: 80%

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Elizabeth
Mitchell
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Team development
  • Training and mentoring
  • Schedule oversight
  • Issue and conflict resolution
  • Customer service
  • Supervision
  • Project organization
  • Insurance billing
  • First Aid/CPR
  • Business operations
  • Process improvement
  • Inventory management
  • Opening and closing procedures
  • Brand management
  • Systems and automation applications
  • Problem resolution
  • Operational improvement
  • Team building
  • Administrative support
  • Communications
  • Security systems
  • Planning and coordination
Education
James Madison High SchoolPeachtree GA06/2017High School Diploma
Work History
Arbys - Shift Manager
Asheville , North Carolina11/2019 - 03/2020
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Managed and mentored 10 staff members.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Recruited, hired and trained new employees, including monitoring and reviewof individual performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Walmart- Cashier/customer Service Manager
Asheville, North Carolina10/2018 - 06/2019
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for walmart products and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Subway- Cashier/Sandwich Artist
Asheville, North Carolina03/2017 - 08/2018
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments for sandwhiches and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
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Resume Overview

Companies Worked For:

  • Arbys
  • Walmart
  • Subway

School Attended

  • James Madison High School

Job Titles Held:

  • Shift Manager
  • Cashier/customer Service Manager
  • Cashier/Sandwich Artist

Degrees

  • High School Diploma

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