Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Polite and professional Customer Service Representative. Over 15 years of customer service experience, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Qualified computer skills including experience with Microsoft Word, Excel, and Office.

  • Customer Support
  • Quality Assurance
  • Account Management
  • Documentation and reporting
  • Inbound and outbound phone calls
  • Problem-Solving Skills
Work History
Shift Manager, 01/2020 - 07/2021
Marsden Holding Llc Sun Prairie, WI,
  • Recruited, interviewed, and trained new employees and back-up associates; led team of 15 crew members while managing operations of storefront.
  • Performed and excelled in every store position and regularly backed up all staff members.
  • Tracked receipts, employee hours, finances, and inventory movements.
  • Coached all crew members to optimize performance and motivate toward more efficient work, as well as increased team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure during high volume periods, while under pressure, and in escalated customer service scenarios to set positive example for team.
Waitress, 01/2019 - 07/2021
Bluegreen Resorts Hoffman Estates, IL,
  • Worked in fast-paced environment, handled multiple tasks and positions, as well as learned new procedures and roles.
  • Handled all guest needs with upbeat attitude and 110% attention to detail.
  • Maintained high quality dining experiences for guests by ensuring prompt service, accurate order input using POS system, establishing pace of meal in accordance to each table's individual needs, delivering hot entrees as soon as prepared, checking in with customers periodically to assist with additional needs or requests, as well as knowing when to deliver bill and managing accurate payments.
  • Brought in new business by showing uniqueness while creating specialty cocktails and capitalizing on marketing opportunities.
Table Games Dealer, 08/2018 - 03/2021
Eldorado Resorts, Inc. Boonville, MO,
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Inspected gaming equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Monitored players 100% to identify possible cheating or other unscrupulous behavior.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation, maintaining fast and smooth game pace, and possessing strong understanding of rules and regulations.
Dual Rate Table Games Supervisor, 08/2018 - 03/2021
Grand Casino Foxtrot Marketing, MN,
  • Monitored game operations to enforce 100% of house rules as well as tribal, state and federal regulations.
  • Orchestrated staffing to support adequate disposition of dealers in gaming pit of 15 monitored tables.
  • Eliminated customer service issues by listening effectively and using resolution skills to tackle disputes and any redress of grievances.
  • Enforced safety rules and reported safety hazards as well as underage, intoxicated or disruptive guests to security teams.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Waitress, 06/2013 - 08/2018
Bluegreen Resorts Hooksett, NH,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while providing fantastic dining experience.
  • Memorized and stayed up to date on all menu items including; entrees, wine lists, cocktails and beer selections .
  • Up sold drink specialty items, wine selections and desserts to increase overall sales and exceed targets maintaining 150% guest check average.
Day Shift Manager, 08/2015 - 08/2018
Mcdonald's Bossier City, LA,
  • Managed 20-person team of waitresses, bartenders, and cocktail servers at high-end Italian steakhouse.
  • Reconciled cash and credit card transactions to maintain accurate records, as well as completing bank withdrawals and deposits.
  • Organized receptions, promotions and corporate luncheons including Berkshire Hathaway's annual shareholder meeting.
  • Communicated with health inspectors during inspections and maintained 100% accuracy on reports.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
Call Center Customer Service Representative, 08/2013 - 12/2016
The Kemtah Group Portland, OR,
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Quickly and accurately reply to customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 39%.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Contacted clients to verify account information and maintain accuracy.
  • Engaged proactively and positively to rapid change.
  • Surpassed customer call guidelines for service levels, handle time and productivity by 22%.
Insurance Customer Service Representative, 09/2006 - 04/2013
Farmers National Banc Corp. Salem, OH,
  • Operated telephone switchboard taking messages and scheduling appointments.
  • Organized files, updated financial and customer databases.
  • Expanded client base by 30% with powerful marketing, cold calling, and referral management.
  • Managed mail, packages, and courier deliveries in and out of office.
  • Troubleshooted software problems and developed successful solutions.
  • Drafted letters, memos, and emails using MS Office applications.
  • Delivered exceptional customer service, provided information, and independently resolved issues.
: General Studies, Expected in
Edison State Community College - Punta Gorda, FL,
  • Member of Honor's Society.
  • Member of French Club and Mathletes.
  • Received Bright Futures Scholarship.
  • Awarded Presidents Honors Roll.
  • 4.0 GPA
Gaming License : Gaming, Expected in 07/2018
Dealer School - Council Bluffs, IA,

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School Attended

  • Edison State Community College
  • Dealer School

Job Titles Held:

  • Shift Manager
  • Waitress
  • Table Games Dealer
  • Dual Rate Table Games Supervisor
  • Waitress
  • Day Shift Manager
  • Call Center Customer Service Representative
  • Insurance Customer Service Representative


  • Gaming License

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