Polite and professional Customer Service Representative. Over 15 years of customer service experience, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Qualified computer skills including experience with Microsoft Word, Excel, and Office.
Recruited, interviewed, and trained new employees and back-up associates; led team of 15 crew members while managing operations of storefront.
Performed and excelled in every store position and regularly backed up all staff members.
Tracked receipts, employee hours, finances, and inventory movements.
Coached all crew members to optimize performance and motivate toward more efficient work, as well as increased team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Exercised composure during high volume periods, while under pressure, and in escalated customer service scenarios to set positive example for team.
Waitress, 01/2019 - 07/2021 Bluegreen Resorts – Hoffman Estates, IL,
Worked in fast-paced environment, handled multiple tasks and positions, as well as learned new procedures and roles.
Handled all guest needs with upbeat attitude and 110% attention to detail.
Maintained high quality dining experiences for guests by ensuring prompt service, accurate order input using POS system, establishing pace of meal in accordance to each table's individual needs, delivering hot entrees as soon as prepared, checking in with customers periodically to assist with additional needs or requests, as well as knowing when to deliver bill and managing accurate payments.
Brought in new business by showing uniqueness while creating specialty cocktails and capitalizing on marketing opportunities.
Table Games Dealer, 08/2018 - 03/2021 Eldorado Resorts, Inc. – Boonville, MO,
Welcomed customers and established immediate rapport to encourage gameplay.
Inspected gaming equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Monitored players 100% to identify possible cheating or other unscrupulous behavior.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation, maintaining fast and smooth game pace, and possessing strong understanding of rules and regulations.
Dual Rate Table Games Supervisor, 08/2018 - 03/2021 Grand Casino – Foxtrot Marketing, MN,
Monitored game operations to enforce 100% of house rules as well as tribal, state and federal regulations.
Orchestrated staffing to support adequate disposition of dealers in gaming pit of 15 monitored tables.
Eliminated customer service issues by listening effectively and using resolution skills to tackle disputes and any redress of grievances.
Enforced safety rules and reported safety hazards as well as underage, intoxicated or disruptive guests to security teams.
Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
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