Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Achieving so much threw the fast food business, knowing the littlest steps on being a crew member, to knowing the big steps on being a manager. Cheerful fast food employee with 4 total years of experience taking customer orders and preparing many types of food. Well-rounded with skills in answering customers' questions, recording order information in POS system and knowing each menu item. Attentive to the customers needs and wants.
Skills
Team development
Schedule oversight
Inventory management
Opening and closing procedures
Training and mentoring
Operating fryers and grills
Cleaning and sanitization
Stocking ingredients
Customer service
Communications
Team management
MS Office
Workplace safety
Production monitoring
Team building
Organization
Supervision
Experience
01/2019 to 12/2019Shift ManagerAngelica | Orange, CA,
Strengthened employee performance ratings and trained staff on system efficiencies while supervising many crew members, delivering optimal productivity.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Rotated stock items and ingredients to maintain efficiency and freshness.
Safely operated ovens, fryers and grills to prevent injuries and accidents.
Collaborated with team to deliver timely service of items.
Made all meals in accordance with company standards and requirements.
Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Offered support to other stations in high-volume shifts or as needed.
Adhered to all regulatory standards regarding safe and sanitary food prep.
Assisted with training and development of new talent.
09/2016 to 09/2017Shift LeaderCore Mark | Jonesboro, AR,
Managed and mentored many staff members.
Managed schedules, accepted time off requests and found coverage for shifts.
Completed opening and closing duties to facilitate business operations.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Resolved customer complaints and reported issues to senior management.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Rotated stock items and ingredients to maintain efficiency and freshness.
Maintained clean and orderly appearance throughout kitchen and dining area.
Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Properly utilized various cooking utensils to prepare range of food items.
Properly garnished and arranged orders on plates and trays.
Set up work stations prior to opening to minimize prep time.
Offered support to other stations in high-volume shifts or as needed.
Collaborated with team to deliver timely service of items.
Adhered to all regulatory standards regarding safe and sanitary food prep.
01/2016 to 08/2016Crew MemberPapa Murphy's Holdings, Inc. | Layton, UT,
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Maintained clean and orderly appearance throughout kitchen and dining area.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Rotated stock items and ingredients to maintain efficiency and freshness.
Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Processed credit card payments and gave counter slips to customers for signatures.
Mastered point-of-service (POS) computer system for automated order taking.
Completed opening, closing and shift change tasks to promote store efficiency.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Verified orders and bagged items for easy transport.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Education and Training
Expected in 03/2015High School Diploma | Goal Academy, Colorado Springs, CO, GPA:
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