LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Achieving so much threw the fast food business, knowing the littlest steps on being a crew member, to knowing the big steps on being a manager. Cheerful fast food employee with 4 total years of experience taking customer orders and preparing many types of food. Well-rounded with skills in answering customers' questions, recording order information in POS system and knowing each menu item. Attentive to the customers needs and wants.

Skills
  • Team development
  • Schedule oversight
  • Inventory management
  • Opening and closing procedures
  • Training and mentoring
  • Operating fryers and grills
  • Cleaning and sanitization
  • Stocking ingredients
  • Customer service
  • Communications
  • Team management
  • MS Office
  • Workplace safety
  • Production monitoring
  • Team building
  • Organization
  • Supervision
Experience
01/2019 to 12/2019 Shift Manager Angelica | Orange, CA,
  • Strengthened employee performance ratings and trained staff on system efficiencies while supervising many crew members, delivering optimal productivity.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Collaborated with team to deliver timely service of items.
  • Made all meals in accordance with company standards and requirements.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Offered support to other stations in high-volume shifts or as needed.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Assisted with training and development of new talent.
09/2016 to 09/2017 Shift Leader Core Mark | Jonesboro, AR,
  • Managed and mentored many staff members.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Properly utilized various cooking utensils to prepare range of food items.
  • Properly garnished and arranged orders on plates and trays.
  • Set up work stations prior to opening to minimize prep time.
  • Offered support to other stations in high-volume shifts or as needed.
  • Collaborated with team to deliver timely service of items.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
01/2016 to 08/2016 Crew Member Papa Murphy's Holdings, Inc. | Layton, UT,
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Education and Training
Expected in 03/2015 High School Diploma | Goal Academy, Colorado Springs, CO, GPA:

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Resume Overview

School Attended

  • Goal Academy

Job Titles Held:

  • Shift Manager
  • Shift Leader
  • Crew Member

Degrees

  • High School Diploma

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