Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Versatile Shift Manager offering 6 years of leadership experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Forward-thinking as a US Marine, proficient in generating high-quality military work. Worked with a verity of Heavy machinery including tow trucks, boom trucks, 7-tons, military tactical hummers, dump trucks and crane operating. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivated Shift Manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Dedicated Corporal 0811 offering 4 honorable years of United States Marine Corps. Dedicated to using Leadership and Tactful abilities to positively impact operations and improve efficiency. Expert maintenance, repair and inspection skills focused on Field Artillery Cannon Crewmember.

  • Training and mentoring
  • Inventory management
  • Opening and closing procedures
  • Schedule oversight
  • Team development
  • Lead generation
  • Capital improvement planning
  • Team management
  • Issue and conflict resolution
  • Team building
  • Organization
  • Business operations
  • Supervision
  • Customer service
  • Planning and coordination
  • First Aid/CPR
  • Process improvement
  • Project organization
  • Assisting customers
  • Flatbed experience
  • Managed incidents
  • Preventive maintenance
  • Documentation skills
  • Mechanical recoveries
  • Hydraulics
  • Vehicle maintenance and repair
04/2021 to Current Server Shift Leader Bd (Becton, Dickinson And Company) | Florida; Alabama; Georgia; Louisiana; Michigan; North Carolina; South, TX,
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted with performance reviews to identify areas of improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
07/2020 to Current Shift Manager Angelica | Los Angeles, CA,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
09/2016 to 07/2020 Roadside Assistance Technician Aaa Mid-Atlantic | Frederick, MD,
  • Adhered to safety protocols and safe work practices to reduce likelihood of injury.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Examined critical vehicle systems and parts to determine appropriate repairs and costs.
  • Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
10/2015 to 10/2019 Field Artillery Cannon Crewmember Marsden Holding Llc | Beaverton, OR,
  • Prepared Projectile missiles and related equipment for launches in 2 minute or less windows.
  • Ensured broken down vehicles where transported back Via tow truck in a safely and timely manner.
  • Operated and maintained platoons tow trucks as well as many other heavy equipment.
  • Inspected and repaired systems to maximize performance.
  • Planned and coordinated field activities in accordance with command structure and outlined orders.
  • Deployed systems and associated command and control systems as part of new and ongoing military strategies.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
  • Skillfully targeted and fired weapons to quickly eliminate enemy equipment, personnel and craft.
  • Helped gather field intelligence through reconnaissance operations such as latitude and longitude pin pointing.
  • Conducted start-up of fire control systems for multiple launch rocket system fire control system.
  • Answered questioned from junior marines and educated them to be more proficient at their jobs.
  • Earned reputation for good attendance and hard work.
  • Achieved cost-savings by developing functional solutions to time efficient problems.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new promotion opportunities.
  • Delivered "rain of steal to pin point locations.
  • Ensure Job was completed on time and correctly
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Inspected and repaired equipment to maintain durability and optimal performance.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Transported materials around construction sites to work locations.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
11/2013 to 11/2015 Butcher Assistant Bj's Wholesale Club, Inc. | Allentown, PA,
  • Cured and smoked meats such as Brisket, steak, and pork.
  • Counted and documented inventory Beginning and ending of every shift.
  • Created ground meat by measuring ingredients and running through grinder equipment.
  • Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
  • Prepared meats for processing by defrosting and cutting to right porpotions.
  • Organized and rotated product stock following first in first out method.
  • Completed basic meat cutting.
  • Greeted and assisted customers by preparing selected products, wrapping in butcher paper and weighing.
  • Aided butcher by filling out forms and keeping records.
  • Rang up customers at register to process transactions and collect payments.
  • Answered phone to assist customers and take orders.
05/2015 to 10/2015 Lawn Maintenance Laborer Mcdonald's | Poynette, WI,
  • Maintained equipment and notified supervisors of needed repairs.
  • Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.
  • Lined flower beds with wood mulch.
  • Pulled weeds and sprayed lawn with weed killer and other chemicals.
  • Trimmed hedges and pruned plants.
  • Loaded and unloaded equipment from trailers and trucks.
  • Applied fertilizer using spreader equipment for greener grass.
  • Completed seasonal spring and fall cleanup by removing leaves and cleaning gutters.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
  • Liaised with management to support full-cycle landscaping processes, including quality assurance, paving, hauling, digging, concrete mixing and installation and bridge repair, wrecking and erection.
  • Installed ponds, rock gardens and irrigation systems.
  • Leveraged hand-held tools to maintain green spaces.
  • Installed sprinkler systems.
Education and Training
Expected in 05/2015 High School Diploma | Webster Groves High School, St Louis, MO GPA:
  • ServSafe
  • DD-214 (Honorable)
  • CDL class B permit
  • Emergency Medical Responder (EMR)
  • Advanced Emergency Medical Technician (AEMT)

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    School Attended

    • Webster Groves High School

    Job Titles Held:

    • Server Shift Leader
    • Shift Manager
    • Roadside Assistance Technician
    • Field Artillery Cannon Crewmember
    • Butcher Assistant
    • Lawn Maintenance Laborer


    • High School Diploma

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