shift manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Microsoft (4 years)
Phones (5 years)
Medical Billing (4 years)
Medical Records (4 years)
Medical Coding (4 years)
Medicaid (4 years)
Retail Sales
Customer Service
Planograms
Sales Management
Store Management Experience
Management
Loss Prevention
Shift Management
Cash Handling
Supply Ordering
Coaching and Mentoring
Patient Profiles
Food Safety and Quality
Handling Customer Complaints
Cash Drawer Balancing
Post-Incident Reviews
Managing Cash Register
Patient Data Management Systems
Electronic Health Records Systems
Database Updates
Medical Translation
Computer Billing Systems
Drug Inventory Management
Health Insurance Plan Knowledge
Pharmacy Operations
Work History
10/2019 to 05/2021Shift ManagerHyatt Hotels Corp. | Tucson, AZ,
Supervising employees, assigning duties, and creating shift schedule
Monitoring team performance and ensuring duties are performed efficiently
Reporting any issues that arise during shift to management
Managing employee requests and transgressions
Ensuring compliance with company policies, health, and safety standards
Actively seek to resolve any concerns while adhering to company policy and standards of behavior
Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with company
Train new employees on policy and procedures of company, from personal appearance to how to handle negative customer experience
Opening and closing registers, accounting for daily intake and preparing cash deposits
Handling customer issues and employee disputes
Excellent communication and interpersonal skills
Strong leadership and organizational skills
Confident problem-solver
Team player.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
04/2013 to 10/2019Pharmacists TechnicianRr Donnelley & Sons | Plover, WI,
Work directly with physicians, patients and other customers
Work with health care providers and patients by greeting them in person and by phone;
Answering questions and requests; referring inquiries to pharmacist
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level;
Placing and expediting orders; verifying receipt; removing outdated drugs
Maintains safe and clean pharmacy by complying with procedures, rules, and regulations
Protects patients and employees by adhering to infection-control policies and protocols
Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies
Maintains records by recording and filing physicians' orders and prescriptions
Generates revenues by calculating, recording, and issuing charges
Ensures medication availability by delivering medications to patients and departments
Prepares reports by collecting and summarizing information
Contributes to team effort by accomplishing related results as needed.
Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations on Prescription robot machine.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
05/2012 to 05/2015Sales ManagerYmca Of Austin | Sunset Valley, TX,
Proactively acknowledges and engages every customer to ensure positive experience
Utilizes and understands Office Max selling program to promote sale of additional solutions and products
Maintains awareness of planned advertisements and promotions
Provides exceptional customer service by educating customers about
Office Depot products and services
Effectively utilizes communication tools to request assistance within sales floor, and to coordinate appropriate service, and customer engagement throughout store
Possesses sufficient knowledge regarding company policies, and general product knowledge to competently answer associate questions and customer inquiries
Outside of Depot Time, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes
Sets weekly ads, including price changes, and any associated updates to store signage or POP materials
Ensures compliance with company policies, procedures and practices
Supports company loss prevention efforts
Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided
Drive sales by supporting all current programs, new product launches and special initiatives
Performs daily cleaning and maintenance duties, such as sweeping, mopping, vacuuming, and dusting as required
Performs other duties as assigned
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
10/2010 to 10/2012Youth LeaderDMHAS - State Of Connecticut | City, STATE,
Tobacco Prevention and Enforcement Program of Connecticut Department of Mental Health and
Addiction Services is hiring teens to assist with inspection of tobacco retailers to ensure compliance with law
Under age youth agents
Shops and buy tobacco without I.D
Catch people selling tobacco to under age youths.
Education
Expected in 05/2023 to to Associate of Science | NursingFresno City College, Fresno, CAGPA:
Expected in 2012 to to Bachelor of Applied Science | Pharmaceutical SciencesSacred Heart University, Fairfield, CT, GPA:
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