LiveCareer-Resume

shift manager resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Accomplished shift manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise.

Hardworking and reliable supervisor with a strong ability to preform daily operations in a fast paced environment. Highly organized, proactive and punctual with team-oriented mentality.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
  • Training and mentoring
  • Schedule oversight
  • Opening and closing procedures
  • Team development
  • Contract development and management
  • Issue and conflict resolution
  • Brand management
  • Supervision
  • Flexible
  • Troubleshooting
  • Customer service
  • Organization
  • First Aid/CPR
  • Conflict resolution
Experience
05/2019 to Current Shift Manager Bloomin' Brands, Inc. | Hendersonville, NC,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Increased customer base and market share by promoting product through diverse channels.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed scheduling for 14 employees.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Managed inventory and ordered new products when inventory was running low.
02/2014 to 03/2019 Sales Representative and Installer Qdoba | Oak Hill, TN,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Created successful strategies to develop and expand customer sales.
  • Worked with production teams to assess, update and optimize delivery dates for customers.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
08/2010 to 12/2013 Restaurant Supervisor Bio-Rad Laboratories | Ohio, IL,
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
  • Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
  • Updated computer systems with new pricing and daily food specials.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Adhered to all food safety regulations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maximized service levels through hands-on leadership.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Kept operations in compliance with food safety regulations.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
01/2000 to 01/2010 Craftsman Hutchinson Cabinetry And Woodworking | City, STATE,
  • Maintained neat and clean tools, machinery and work areas.
  • Joined components together to form completed units using glue, dowels, nails, screws, and clamps.
  • Verified dimension and evaluated fit quality of pieces to ensure adherence to specifications.
  • Operated in compliance with company policies, safety guidelines and OSHA requirements.
  • Cut, shaped and fitted materials and components using woodworking tools and machines.
  • Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.
  • Drafted detailed specifications to plan and discuss projects with customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 06/1994 to to High School Diploma | Brandywine Senior High School, Niles, MI GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Brandywine Senior High School

Job Titles Held:

  • Shift Manager
  • Sales Representative and Installer
  • Restaurant Supervisor
  • Craftsman

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: