Shift Manager Resume Example

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Managed food and produce receiving process with 100% accuracy.
• Up-sold additional menu items, beverages and desserts to increase restaurant profits.
• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Promptly reported complaints to a member of the management team.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Served fresh, hot food with a smile in a timely manner.
• Communicated clearly and positively with co-workers and management.
• Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.
• Cut and chopped food items and cooked on a grill or in fryers.
• Quickly and efficiently processed payments and made accurate change.
• Mastered Point of Sale (POS) computer system for automated order taking.
• Carefully maintained sanitation, health and safety standards in all work areas.
• Frequently washed and sanitized hands, food areas and food preparation tools.
• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
• Cleaned food preparation areas, cooking surfaces, and utensils.
• Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
• Followed all established restaurant practices and procedures.
• Worked well with teammates and openly invited coaching from the management team.
• Quickly unloaded product shipments and stocked freezers.
• Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
• Checked the quantity and quality of received products
• Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
• Inspected dining and serving areas to ensure cleanliness and proper setup.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Regularly updated computer systems with new pricing and daily food specials.
• Ensured first-in-first-out system with all ingredients labeled and stored properly
• Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.
• Maintained a professional tone at all times, including during peak rush hours.
• Counseled and disciplined staff when necessary.
• Repair/fix most restaurant equipment.

Acheivements

• Team Trainer Certified
• Management Training Certified

• Supervised and coordinated activities of cooks and workers engaged in food preparation.
• Communicated with customers regarding orders, comments, and complaints.
• Compiled and maintained records of food use and expenditures.
• Complied with scheduled kitchen sanitation and ensured all standards and practices were met.
• Ensured first-in-first-out system with all ingredients labeled and stored properly.
• Maintained contact with kitchen staff, management, serving staff, and customers.
• Observed diners to anticipate any additional needs and respond to requests.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Developed and maintained exceptional customer service standards.