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Shift Manager Resume Example

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SHIFT MANAGER
Summary

Motivated manager with more than 5+ years' progressive management experience in restaurant industries.

Consistently drive business development by creating sales and marketing campaigns based on individual customer needs and current industry trends.

Manage staff, budgets, and daily operations to ensure high

quality and referred business from customers. Possess Food and Safety Manager Certification.

Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Highlights
  • Project management
  • Production analysis
  • Team leadership
  • Training and development
  • Process improvement
  • Cost cutting
  • Calm under pressure
  • Strong leader
  • Customer-oriented
  • Hiring and training
  • Adaptable
  • Excellent multi-tasker
Experience
March 2012 to Current
Mosaic InvestmentsSeminole , FLShift Manager
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Served orders to customers at windows, counters and tables.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Serve Safe Certified
October 2008 to March 2012
Value City FurnitureKennesaw , GAAssistant Manager
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Managed food and produce receiving process with 100% accuracy.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Quickly unloaded product shipments and stocked freezers.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Checked the quantity and quality of received products
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Ensured first-in-first-out system with all ingredients labeled and stored properly
  • Protected the business by confirming legal drinking age and discontinuing service to intoxicatedguests.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Counseled and disciplined staff when necessary.
  • Repair/fix most restaurant equipment.

Acheivements

  • Team Trainer Certified
  • Management Training Certified




July 2006 to September 2007
Apple Inc.Victor , NYManager
  • Supervised and coordinated activities of cooks and workers engaged in food preparation.
  • Communicated with customers regarding orders, comments, and complaints.
  • Compiled and maintained records of food use and expenditures.
  • Complied with scheduled kitchen sanitation and ensured all standards and practices were met.
  • Ensured first-in-first-out system with all ingredients labeled and stored properly.
  • Maintained contact with kitchen staff, management, serving staff, and customers.
  • Observed diners to anticipate any additional needs and respond to requests.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Developed and maintained exceptional customer service standards.



Education
2017
Everest Phoenix Online
City, State, United States
Business
BBA

Continuing education in Business.

2012
Penn Foster High School
City, State, USA
General Studies
High School Diploma
  • 3.5 GP

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Everest Phoenix Online
  • Penn Foster High School

Job Titles Held:

  • Shift Manager
  • Assistant Manager
  • Manager

Degrees

  • Business BBA
    General Studies High School Diploma

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