SEARCH

Shift Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SHIFT MANAGER
Professional Summary

Experienced individual with over 5 years of experience in working. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of being on time and transportation and training in the work force. Motivated to learn, grow and excel in any place I work.

Skills
  • Team Leadership
  • Team Development
  • Training and Development
  • Staff Management
  • Critical thinking
  • Teamwork
  • Negotiation
  • Hard working
  • Dependable
  • Reliable
Work History
Shift Manager, 01/2018 to 06/2018
Company Name – City, State
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Customer Service Representative, 04/2017 to 12/2017
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Sorter, 10/2016 to 01/2017
Company Name – City, State
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Opened all incoming packages to sort according to sizes, batch numbers and types.
  • Performed general cleaning and housekeeping duties, including sweeping and mopping floors and removing and stacking pallets.
  • Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data.
  • Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
  • Compared work order information with item and batch numbers to pick correct items.
  • Formed, taped and lined cases for finished product packaging.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Used hand-held scanner to enter data product information.
  • Stacked items according to weights, sizes, types and picking priorities.
  • Received incoming shipments and compared shipments to associated documents to verify accuracy of orders.
  • Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.
Cashier, 01/2016 to 01/2017
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Education
High School: Diesel Mechanics Technology, 06/2013
Arsenal Technical High School - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Arsenal Technical High School

Job Titles Held:

  • Shift Manager
  • Customer Service Representative
  • Sorter
  • Cashier

Degrees

  • High School : Diesel Mechanics Technology , 06/2013

Similar Resumes

View All
Shift-Leader/Night-Shift-Manager-resume-sample

Shift Leader/Night Shift Manager

Aurora, Illinois