Experienced individual with over 5 years of experience in working. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of being on time and transportation and training in the work force. Motivated to learn, grow and excel in any place I work.
Skills
Team Leadership
Team Development
Training and Development
Staff Management
Critical thinking
Teamwork
Negotiation
Hard working
Dependable
Reliable
Work History
Shift Manager, 01/2018 - 06/2018 Petco – Phoenix, AZ,
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Coached crew members to optimize performance and motivate toward more efficient work.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Customer Service Representative, 04/2017 - 12/2017 Stark Exterminators – Melbourne, FL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Sorter, 10/2016 - 01/2017 City Of Oxnard, Ca – Oxnard, CA,
Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Opened all incoming packages to sort according to sizes, batch numbers and types.
Performed general cleaning and housekeeping duties, including sweeping and mopping floors and removing and stacking pallets.
Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data.
Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
Compared work order information with item and batch numbers to pick correct items.
Formed, taped and lined cases for finished product packaging.
Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Used hand-held scanner to enter data product information.
Stacked items according to weights, sizes, types and picking priorities.
Received incoming shipments and compared shipments to associated documents to verify accuracy of orders.
Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.
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