(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Ready to offer exceptional leadership and planning abilities to take on new role in work setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in restaurant standards and market trends. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 5 years in food preparations improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

  • Accurate money handling
  • Inventory controls
  • Team Leadership
  • Schedule Management
  • Training and mentoring
  • Team Management
  • Problem Resolution
  • Supervision
  • Customer Service
LIVELY VOCATIONAL TECH Tallahassee, FL, Expected in 08/1983 GED : - GPA :
Work History
Culvers Restaurant - Shift Manager
Elk River, MN, 01/2014 - Current
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Achieved substantial drive thru times by using market expertise and business knowledge to make proactive decisions
  • Kept employees operating productively and working on task to meet business and customer needs
  • Boosted team productivity and efficiency by leveraging top-notch team work abilities
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
  • Trained back-up associates and led crew members in managing operations of storefront
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Exercised composure under pressure and in escalated customer service scenarios
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Trained and mentored new employees to maximize team performance
  • Cooperated with coworkers to improve customer experience and manage storefront
Mcdonald's - Crew Trainer
Madison, GA, 10/2010 - 09/2013
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Trained other employees in customer service, food safety and performance requirements
  • Handled over $[Amount] worth of daily credit card and cash payments
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Mentored junior employees to improve performance, food safety and customer service
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Taught new team members correct procedures for all areas of operations
  • Set positive example for team members by providing high-quality, efficient service
  • Maintained current knowledge of all team position requirements
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
  • Coordinated with Cashiers to gather and review order information for accurate order completion
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians - Prep Cook
Coos Bay, OR, 01/2010 - 07/2011
  • Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Prepared meats for dish assembly and serving by slicing and [Action]
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures
  • Transitioned between breakfast and dinner service by [Action] and [Action]
  • Managed opening and closing shift kitchen tasks
  • Practiced proper safety and sanitation standards
  • Cooked all menu items according to specified instructions
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Prepared ingredients for menu items
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Cleaned and organized kitchen areas

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  • Shift Manager
  • Crew Trainer
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  • GED

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