Shift Manager Resume Example Company Name

SHIFT MANAGER

Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Ready to offer exceptional leadership and planning abilities to take on new role in work setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in restaurant standards and market trends. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 5 years in food preparations improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Skills

Accurate money handling
Inventory controls
Team Leadership
Schedule Management
Training and mentoring

Team Management
Problem Resolution
Supervision
Customer Service

Work History

01/2014 to CurrentShift ManagerCompany Name | City, State

Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Achieved substantial drive thru times by using market expertise and business knowledge to make proactive decisions
Kept employees operating productively and working on task to meet business and customer needs
Boosted team productivity and efficiency by leveraging top-notch team work abilities
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
Trained back-up associates and led crew members in managing operations of storefront
Worked closely with team members to schedule breaks and shifts to meet state regulations
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Exercised composure under pressure and in escalated customer service scenarios
Coached crew members to optimize performance and motivate toward more efficient work
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Regularly checked building to confirm maintenance and cleaning met code and regulations
Supervised employees and oversaw quality compliance with company standards for food and services
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Trained and mentored new employees to maximize team performance
Cooperated with coworkers to improve customer experience and manage storefront

10/2010 to 09/2013Crew TrainerCompany Name | City, State

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Trained other employees in customer service, food safety and performance requirements
Handled over $[Amount] worth of daily credit card and cash payments
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Mentored junior employees to improve performance, food safety and customer service
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Taught new team members correct procedures for all areas of operations
Set positive example for team members by providing high-quality, efficient service
Maintained current knowledge of all team position requirements
Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
Coordinated with Cashiers to gather and review order information for accurate order completion

01/2010 to 07/2011Prep CookCompany Name | City, State

Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Prepared meats for dish assembly and serving by slicing and [Action]
Packaged, arranged and labeled ingredient stock, storing at established temperatures
Transitioned between breakfast and dinner service by [Action] and [Action]
Managed opening and closing shift kitchen tasks
Practiced proper safety and sanitation standards
Cooked all menu items according to specified instructions
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Prepared ingredients for menu items
Restocked inventory and ingredient items to maintain optimal kitchen efficiency
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Cleaned and organized kitchen areas

Education

08/1983GEDLIVELY VOCATIONAL TECH, City

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Shift Manager Resume Example

Resume Score: 80%

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