Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Ready to offer exceptional leadership and planning abilities to take on new role in work setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in restaurant standards and market trends. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 5 years in food preparations improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Culvers Restaurant - Shift Manager Elk River, MN, 01/2014 - Current
Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Achieved substantial drive thru times by using market expertise and business knowledge to make proactive decisions
Kept employees operating productively and working on task to meet business and customer needs
Boosted team productivity and efficiency by leveraging top-notch team work abilities
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
Trained back-up associates and led crew members in managing operations of storefront
Worked closely with team members to schedule breaks and shifts to meet state regulations
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Exercised composure under pressure and in escalated customer service scenarios
Coached crew members to optimize performance and motivate toward more efficient work
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Regularly checked building to confirm maintenance and cleaning met code and regulations
Supervised employees and oversaw quality compliance with company standards for food and services
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Trained and mentored new employees to maximize team performance
Cooperated with coworkers to improve customer experience and manage storefront
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