, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Passionate Shift Manager with hands-on experience managing day-to-day operations. Efficient professional with 10 years of retail experience improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Skills
Accurate Money Handling
Opening and Closing Procedures
Training and mentoring
Creative merchandising
Flexible & Adaptable
Good telephone etiquette
Written Communication
Work History
Shift Manager, 03/2021 - Current Choicelunch – North Hollywood, CA,
Trained and mentored new employees to maximize team performance.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Kept employees operating productively and working on task to meet business and customer needs.
Store Associate, 11/2010 - 12/2021 Carrier Enterprise – Webster, TX,
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Greeted customers, helped locate merchandise and suggested suitable options.
Greeted customers entering store and offered assistance with requirements.
Maintained customer satisfaction with quick and professional handling of product returns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Assisted with purchases by removing tags and placing purchased merchandise in bags.
Displayed merchandise by arranging in appealing ways to boost sales.
Helped customers find merchandise and assisted with sizing and accessories.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Answered questions about store policies and addressed customer concerns.
Remained calm and composed in tense situations involving angry or upset customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Developed strong rapport with customers and created positive impression of business.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.
Provided exceptional services and pleasant shopping experiences to retail customers.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Senior Store Associate, 12/2012 - 03/2021 Bluegreen Resorts – Hollister, CA,
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Displayed merchandise by arranging in appealing ways to boost sales.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered questions about store policies and addressed customer concerns.
Greeted customers, helped locate merchandise and suggested suitable options.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Used POS system to process sales, returns, online orders and gift card activations.
Waitress, 08/2010 - 11/2011 First Class Club – City, STATE,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Collected and authorized payments of guests.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Greeted new customers, discussed specials and took drink orders.
Inspected dishes and utensils for cleanliness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma: , Expected in 06/2009 - Robert M Shoemaker High School - Killeen, TX GPA:
Associates Of Science : Medical Billing And Coding, Expected in 06/2019 - Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
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