LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Passionate Shift Manager with hands-on experience managing day-to-day operations. Efficient professional with 10 years of retail experience improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Skills
  • Accurate Money Handling
  • Opening and Closing Procedures
  • Training and mentoring
  • Creative merchandising
  • Flexible & Adaptable
  • Good telephone etiquette
  • Written Communication
Work History
Shift Manager, 03/2021 - Current
Choicelunch North Hollywood, CA,
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
Store Associate, 11/2010 - 12/2021
Carrier Enterprise Webster, TX,
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted with purchases by removing tags and placing purchased merchandise in bags.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers find merchandise and assisted with sizing and accessories.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Senior Store Associate, 12/2012 - 03/2021
Bluegreen Resorts Hollister, CA,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
Waitress, 08/2010 - 11/2011
First Class Club City, STATE,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma: , Expected in 06/2009
-
Robert M Shoemaker High School - Killeen, TX
GPA:
Associates Of Science : Medical Billing And Coding, Expected in 06/2019
-
Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:

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Resume Overview

School Attended

  • Robert M Shoemaker High School
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Shift Manager
  • Store Associate
  • Senior Store Associate
  • Waitress

Degrees

  • High School Diploma
  • Associates Of Science

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