- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Passionate Shift Manager with hands-on experience managing day-to-day operations. Efficient professional with 10 years of retail experience improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
- Accurate Money Handling
- Opening and Closing Procedures
- Training and mentoring
- Creative merchandising
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- Flexible & Adaptable
- Good telephone etiquette
- Written Communication
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Shift Manager, 03/2021 - Current
Choicelunch – North Hollywood, CA,
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Store Associate, 11/2010 - 12/2021
Carrier Enterprise – Webster, TX,
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers find merchandise and assisted with sizing and accessories.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Answered questions about store policies and addressed customer concerns.
- Remained calm and composed in tense situations involving angry or upset customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Senior Store Associate, 12/2012 - 03/2021
Bluegreen Resorts – Hollister, CA,
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Waitress, 08/2010 - 11/2011
First Class Club – City, STATE,
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
High School Diploma: , Expected in 06/2009
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Robert M Shoemaker High School - Killeen, TX
GPA:
Associates Of Science : Medical Billing And Coding, Expected in 06/2019
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Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:
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