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shift manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Experienced and proactive Shift Manager offering 2 years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level in Any position to help launch career while achieving company goals.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Opening and Closing Procedures
  • Decision Making
  • Interpersonal Skills
  • Maintaining Required Compliance
  • Flexible Schedule
  • Verbal and Written Communication
  • Complex Problem Solving
  • Employee Coaching and Motivation
  • Employee Development
  • Goal Setting
  • Training and Development
  • Problem Resolution
  • Team Leadership
  • Performance Evaluations
  • Team Building
  • Teamwork and Collaboration
  • Hiring and Training
  • Training and Mentoring
  • Cash Handling
  • Punctual and Reliable
  • Relationship Building
  • Handling Customer Complaints
  • Supply Ordering
  • Team Development
  • Process Improvements
  • Payment Processing
  • Energetic and Enthusiastic
Experience
Shift Manager, 01/2021 - 12/2022
Ace Hardware Winter Park, FL,
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Documented receipts, employee hours and inventory movement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reviewed financial statements to meet targets during shift.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reinforced rules to promote superior employee performance.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
Sales Associate, 08/2021 - 09/2022
Xlfleet Brighton, CO,
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Increased purchase amounts by cross-selling with similar products.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Obtained signatures for financial documents and internal and external invoices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
Sandwich Artist, 01/2012 - 07/2014
Gpm Investments Broken Bow, OK,
  • Verified orders and bagged items for easy transport.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Organized food preparation stations and regularly replenished supplies.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Answered guest questions, delivering most accurate and updated information available.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
Education and Training
GED: , Expected in
-
Maverick - St. Petersburg , FL,
GPA:
Status -

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Resume Overview

School Attended

  • Maverick

Job Titles Held:

  • Shift Manager
  • Sales Associate
  • Sandwich Artist

Degrees

  • GED

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