Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Skills
I've always had an interest in daycare, or teaching young children, in highschool I took all the early education courses
Training and mentoring
Team development
Issue and conflict resolution
Excellent multi-tasker
Cheerful and energetic
Organized
Dependable and reliable
Flexible schedule
Adaptive team player
Detail-oriented
Time management
Effective team player
Strong communication skills
Experience
05/2011 to 06/2015
Shift ManagerCoen Markets, Inc. – Shelocta, PA,
Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
Ran daily reports to assess performance and make proactive adjustments.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Increased overall team efficiency and productivity.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored and supported new employees to maximize team performance.
Trained and supervised staff members.
Met with each associate to establish realistic monthly sales goals.
Mitigated risk by ensuring regulatory compliance for required licensing.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
Assessed, optimized and elevated operations to target current and expected demands.
07/2015 to 08/2016
Cashier Guest Services, Inc. – Manassas, VA,
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Built relationships with strategic partners leading to business development opportunities.
Properly verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Assisted customers with account updates, new service additions and promotional offers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed returned items in accordance with store policy.
09/2016 to 03/2017
CashierGuest Services, Inc. – Mount Rainier National Park, WA,
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Built relationships with strategic partners leading to business development opportunities.
Compiled and updated client data to track payments trends and support accurate accounting.
04/2017 to 01/2019
Front Desk ClerkAids Healthcare Foundation – West Palm Beach, FL,
Managed customer complaints and rectified issues to complete satisfaction.
Arranged special accommodations for guests to maintain optimal satisfaction
Upsold packages and additional services to customers to drive business revenue.
Monitored reservations to track incoming parties and special events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed all front desk operations for busy high-volume hotel.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Education and Training
Expected in 06/2004
High School Diploma: Mainland Regional High School - Linwood, NJ GPA:
Completed professional development in Early childhood education
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