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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Motivated to bring strong leadership and planning talents to new [Type] environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Expert in [Industry] practices and market conditions.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Versatile Shift Manager able to work all store positions. Offering [Number] years of [Name] industry experience and demonstrated track record of leadership and operations success.

Seasoned [Type] Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Talented Shift Manager bringing [Number] years of experience in [Name] industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.

Resourceful and adaptable Manager with over [Number] years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Focused and diligent [Job Title] with over [Number] years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.

Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill].

Driven Management professional offering over [Number] years' experience in [Type] business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Driver, Warehouse Orders seasoned in transporting freight, stock and materials for delivery. Effectively facilitates safety protocols and physical handling techniques to maintain safe working conditions. Possesses excellent time management, safety oversight and [Skill] skills to maintain freight quality and integrity.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Motivated to apply education and [Type] abilities to enhance [Type] operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] and [Software] with advanced interpersonal abilities.

Skills
  • Inventory management
  • Training and mentoring
  • Team development
  • Opening and closing procedures
  • Systems and automation applications
  • Contract development and management
  • Issue and conflict resolution
  • Key accounts and territory management
  • Capital improvement planning
  • Brand management
  • Administrative support
  • Process improvement
  • Team management
  • Operational improvement
  • Problem resolution
  • Organization
  • Customer service
  • Communications
  • Team building
  • Supervision
  • First Aid/CPR
  • Planning and coordination
  • Relationship development
  • Business operations
Experience
Shift Manager, 07/2016 to Current
Coen Markets, Inc.Sharpsburg, PA,
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Cross-trained in every store role to maximize operational knowledge.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Managed and mentored [Number] staff members.
  • Trained and supervised staff members.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Coordinated and launched grand openings for new stores.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Automated office operations, managed client correspondence and tracked records.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Met with each associate to establish realistic monthly sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Partnered with [Job title] to develop [Type] collections and color stories.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Oversaw personnel recruitment, performance and scheduling.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.

General Manager, 11/2013 to 05/2015
Sun CommunitiesPortland, MI,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Collaborated with communications team to create marketing communication plan to advance business branding and sales.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
  • Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
  • Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
  • Increased employee efficiency [Number]% by [Action].
  • Built organization of strong, technical and manufacturing talent to support business by using [Skill] and [Technique].
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Managed talent acquisition and oversight for over [Number] internal/external placements.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Supervised over [Number] stamping and assembly employees to maximum productivity.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Spearheaded development and launch of business management software system.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Motivated and led team members to work together to achieve targets.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Improved [Type] development process by mentoring and onboarding more than [Number] employees.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
General Manager, to
Sun CommunitiesSaint Augustine, FL,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Collaborated with communications team to create marketing communication plan to advance business branding and sales.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
  • Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
  • Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
  • Built organization of strong, technical and manufacturing talent to support business by using [Skill] and [Technique].
  • Increased employee efficiency [Number]% by [Action].
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Managed talent acquisition and oversight for over [Number] internal/external placements.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Supervised over [Number] stamping and assembly employees to maximum productivity.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Spearheaded development and launch of business management software system.
  • Motivated and led team members to work together to achieve targets.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
Education and Training
High School Diploma: , Expected in 05/1985
Mcdowell High School - Mcdowell,
GPA:

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Resume Overview

School Attended

  • Mcdowell High School

Job Titles Held:

  • Shift Manager
  • General Manager
  • General Manager

Degrees

  • High School Diploma

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